Jaime Ceslik
Punta Gorda
Summary
Results-oriented Assistant Manager with expertise in retail operations and customer engagement. Skilled in coordinating team efforts and resolving issues swiftly, leading to improved customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix Grocery Store
Punta Gorda, FL
11.2024 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer issues promptly, contributing to increased satisfaction and loyalty.
- Monitored stock levels and reported discrepancies, assisting in inventory control efforts to minimize loss.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Assistant Manager
Mavis
Punta Gorda, FL
03.2022 - 11.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Coordinated with cross-functional teams to enhance customer satisfaction through effective communication.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Platt Regional Vocational Tech
Milford, CT06-1997
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Problem resolution
- Multi-line phone talent
- Customer service
- Active listening
- Critical thinking
Languages
English
Timeline
Customer Service Staff Member
Publix Grocery Store
11.2024 - Current
Assistant Manager
Mavis
03.2022 - 11.2024
High School Diploma -
Platt Regional Vocational Tech
References
Brian Perno
4721 Fairway Dr. N
Punta Gorda, FL 33982
941-276-2533
Tina Korkmaz
153 Maplewood Ave.
Milford, CT 06460
203-824-2347
Erina Lyall
54 Barkwood Ave.
Davin, WV 256147
Laurie Lafrenaye
829 N. lake Cir.
Orlando, FL 32765
407-340-2094