Jaime Chambers
Chico,CA
Summary
Dedicated purchasing professional specializing in logistics coordination, vendor relations and inventory management. Organized and proactive with remarkable project management, communication and planning abilities. Exceptional leader skilled at reducing costs and increasing department efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Build with Ferguson
02.2022 - Current
- Identified website, process, product page, post-call related inefficiencies or bugs and reported them using Zendesk/JIRA
- Recognized for responsibility and proactive decisions regarding maintenance of customer records by logging and retaining correct and precise information in Salesforce.com
- Retained strong verbal communication skills with ability to engage customers
- Executed single call resolution on all calls and handling escalations
- My division increased percentage of sales in our OWN Brands, outperforming other divisions
- Received promotion to Pro Representative after 5 months
- Established excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs
- Extensive expertise in the realm of Home Improvement products (focus on Lighting, Plumbing & Door Hardware), Sales skills allowing for over $20,000 per month in returning customer revenue, customer retention, rapport building, quote building, follow-up & generally excellent customer service.
Office Manager
Kauluwai Orchards
03.2013 - 03.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Legal Secretary
Law Office of Robert Marshal
02.2019 - 03.2020
- Achieved 100% accuracy in calendaring court appearances throughout tenure
- Met all discovery package deadlines despite frequent short timelines
- Assumed additional workload as required
- Coordinated logistics and document preparation for court proceedings and meetings
- Answered and directed calls using multi-line switchboard.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Filed documents with courts on behalf of attorney.
- Developed and maintained filing and retrieval systems.
- Created, indexed and maintained client binders.
Director of Purchasing
Biggs Unified School District
12.2014 - 06.2019
- Sourced vendors, built relationships and negotiated prices.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Used Escape software to authorize and monitor purchase orders and consumables.
- Implemented policies to reduce cost and eliminate waste.
- Established clear lines of communication between business and clients.
- Adjusted procedures to maximize department effectiveness.
- Devised and executed annual purchasing plans and contracts.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Achieved cost savings by negotiating contracts and managing supplier relationships.
- Streamlined procurement processes for increased efficiency and reduced purchasing lead times.
- Developed strategic sourcing plans to identify potential suppliers and achieve best value for the organization.
- Managed annual budgets for purchasing activities, ensuring compliance with financial guidelines and targets.
Education
Juris Doctorate and Masters of Legal Studies -
Cal Northern School of Law
Chico, CaBachelor of Science - Health Science, Health, Health and Wellness
California State University
Chico, Ca2014
Associate of Science - Nutrition and Food Science
Butte Community College
Oroville, CA2012
Associate of Science - Social and Behavioral Science
Butte College
Oroville, CA2011
Skills
- CRM software
- SaaS
- MS Office Suite
- Analytical
- 55 wpm
- Time Management
- Sales and Promotions
- Adaptable and Flexible
- Order/Account Management
- Strong Communication and Interpersonal Skills
Certification
Intuit Bookkeeping
IBM Data Engineering
Google Project Management
Google Data Analytics
Timeline
Customer Service Lead
Build with Ferguson
02.2022 - Current
Legal Secretary
Law Office of Robert Marshal
02.2019 - 03.2020
Director of Purchasing
Biggs Unified School District
12.2014 - 06.2019
Office Manager
Kauluwai Orchards
03.2013 - 03.2022
Juris Doctorate and Masters of Legal Studies -
Cal Northern School of Law
Bachelor of Science - Health Science, Health, Health and Wellness
California State University
Associate of Science - Nutrition and Food Science
Butte Community College
Associate of Science - Social and Behavioral Science
Butte College
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