Summary
Overview
Work History
Education
Skills
Other Employment
Interests
Timeline
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Jaime Chastain

Jaime Chastain

Littleton

Summary

Professional with deep expertise in customer experience management. Demonstrates strong focus on team collaboration and achieving results. Adept at leading teams, improving customer satisfaction, and driving operational success. Known for adaptability and reliability in dynamic environments. Skilled in customer relationship management, strategic planning, and process optimization. Recognized for excellent communication and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Customer Experience Manager

Real Property Management
12.2023 - 05.2025
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Increased employee retention through effective training and mentorship programs.
  • Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
  • Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Implemented data-driven strategies to identify areas needing improvement in the customer journey.
  • Negotiated with vendors to secure better service terms that enhanced overall customer experience.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
  • Improved customer engagement with personalized communication strategies across multiple platforms.
  • Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised 3 employees and scheduled on-call shifts.
  • Established and documented protocols for preventive maintenance procedures, decreasing timing issues and addressing concerns of habitability promptly.
  • Co-conducted interviews with participants to assess eligibility.
  • Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
  • Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
  • Led efforts to diversify the supplier base, reducing dependency on single-source suppliers and mitigating potential risks.
  • Conducted regular vendor audits, ensuring compliance with regulatory requirements and company policies.
  • Negotiated favorable contract terms with vendors, resulting in cost savings and improved service levels.

Bookkeeper

Refrigerants
02.2023 - 12.2023
  • Maintained and processed invoices, deposits, and money logs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Managed accounts receivable activities, maintaining vendor relationships and positive cash flow.

Assistant Property Manager

Focus Property Group (FPG)
05.2022 - 02.2023
  • Maintain contact with tenant and landlord insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
  • Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties. Regular property inspections performed to determine maintenance needs.
  • Purchase building, office, and maintenance supplies and equipment.
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Implement rent increases in accordance with tenant leases.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Help plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
  • Energy Benchmarking reports through Energy Star.
  • Prepared detailed budgets and financial reports for properties for the Property Manager, including systems for tracking CPI Increases, CAM payments, lease renewal, lease end, address/tenant, Performance Rent, and accounts receivable using Adobe and Microsoft software.

Community Manager

Enterprise Coworking (Subsidiary of FPG)
05.2022 - 02.2023
  • Design digital newsletter weekly for members of Enterprise Coworking
  • Hosted community events to help small businesses connect at Enterprise Coworking. Continually sought out ways to promote local businesses through Enterprise Coworking.
  • Uphold community policies and procedures between members utilizing the space offered at Enterprise Coworking.
  • Maintain a clean and welcoming environment for members of Enterprise Coworking.
  • Set up memberships, conducted tours, daily mail-sorting, outreach to prospective new members, move-in/move-out space preparation, minor maintenance, vendor communications, dispute resolution, and general hospitality for members and guests.
  • Created documents for tracking guest key access cards, mailbox assignment, and mail key check-out.

Owner/Professional Cleaner

Happy Homes Housekeeping, LLC
11.2016 - 08.2022
  • Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.
  • Continuously classified and filed records to keep the system efficient and all information organized. Optimized business performance with consistent data tracking and analysis of ongoing operations.
  • Moved 60+ lb. furniture to clean underneath and behind.
  • Detailed organizing services performed at each visit, as needed.
  • Payment processing, tax filing, account reconciliation, basic accounting.
  • Designed business cards, an all-encompassing business contract, and charts needed for tracking cleaning tasks.

Service Manager/Technician

Edge Pest Control
03.2021 - 05.2022
  • Record work activities performed.
  • Create service documents that include all legally required information
  • Ensure services and products are used in compliance with federal and state pesticide law.
  • Conduct on-site comprehensive inspections, study preliminary reports/diagrams of infested areas and determine treatment type required to eliminate and prevent infestation.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules and assign employees to specific duties.
  • Inventory stock and reorder when inventories drop to specified levels. Acquire, distribute and store supplies in compliance with pesticide laws.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary - monitor staff performance to ensure that goals are met.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Replenishment Team Member

Michaels Arts and Crafts
09.2020 - 03.2021
  • Cleaned and organized sales and stock areas.
  • Put away received merchandise in designated location.
  • Greeted and used service model to meet customers' needs.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Performed section resets to match new planograms.
  • Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.

Barista

Starbucks
12.2018 - 01.2021
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

CBD Specialist

Ambary Gardens
07.2017 - 11.2017
  • Moved heavy boxes, containers and pallets with use of hand trucks and pallet jacks.
  • Continuously classified and filed records to keep the system efficient and all information organized.
  • Packaging and labeling products as produced by lab.
  • Event planning and outreach – gather all supplies needed and administer appropriate outreach to create successful marketing events.
  • Self- education and research on CBD and its biological functions/interactions.
  • Investigated consumer opinions through surveys, opinion polls and social media data mining.

Companion Animal Manager

Petco
03.2016 - 07.2017
  • Maintained accurate records on each animal''s health, behavior, and progress to facilitate successful adoptions.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both animals and staff.
  • Ensured facility cleanliness by implementing strict sanitation protocols, reducing the risk of disease transmission among animals.
  • Managed a team of dedicated staff members and volunteers, ensuring a high standard of care for all companion animals.
  • Verified completion of planograms, cut-ins and reworks.
  • Assisted potential adopters in finding the ideal companion by conducting thorough interviews and matching their needs with available animals.
  • Organized and priced clearance merchandise for department.
  • Addressed behavioral issues in companion animals through positive reinforcement training techniques, increasing their adoptability prospects.

Tire Sales Manager

Firestone Complete Auto Care
01.2016 - 11.2016
  • Maintain open communication with all employees to ensure work is matched to appropriate skill levels and create a positive working atmosphere. Documented compliance with company policies and procedures and wrote sales reports daily.
  • Educate self and customers on appropriate vehicle care. Understanding suggested repairs and services to be able to explain with customer.
  • Maintain tire inventory.
  • Continuously met or exceeded daily service quality and performance scores.
  • Updated accounts with customers' current personal and purchasing information.
  • Performed administrative support functions such as processing payments and reconciling accounts. Processed orders and coordinated delivery schedules to meet customer needs.

Natural Interpreter

North Dakota State Parks and Recreation
05.2015 - 09.2015
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Streamlined lesson planning processes with a focus on efficiency and alignment with state standards.
  • Conducted rigorous trail maintenance operations to preserve accessibility and ensure safe travel for visitors.
  • Fostered a culture of continuous improvement by actively seeking feedback from participants, staff, and stakeholders to refine program offerings.
  • Participate, teach, and lead outdoor recreation activities, such as canoeing, hiking, and kayaking

Barista

The Human Bean
09.2014 - 04.2015
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Team Leader / Housekeeper

Clean Bees Homekeepers
05.2011 - 09.2014
  • Multi-faceted scheduling.
  • Attention to detail and creating customized cleaning plans for each client's home.
  • Self-manage, time management, and lead cleaning teams using strategies to increase efficiency.
  • Update client profiles with current pertinent information (i.e., blueprints, cleaning notes, pricing, and contact and security information).
  • Manage transactions weekly between clients and Clean Bees management.
  • Ability to lift 75+ pounds frequently.
  • Reliable communication between clients, the office, and other cleaners that is clear and constructive/positive.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Housekeeping

Genesis Health Clubs
11.2012 - 08.2013
  • Collaborated with housekeeping staff to coordinate room availability and special requests from guests.
  • Performed light housekeeping tasks regularly, maintaining a clean and comfortable environment for clients.
  • Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
  • Performed housekeeping tasks for a clean living environment conducive to healing.

Skating Carhop

Sonic
03.2009 - 08.2010
  • Answered guest questions and promoted special products.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over 15 lbs and delivered them to cars.
  • Memorized orders and maintained 95% accuracy in high-traffic times.
  • Collaborated with team members to maintain a clean, organized, and safe work environment.
  • Demonstrated excellent problem-solving skills when faced with unexpected challenges or obstacles during shifts.
  • Resolved customer complaints promptly, addressing concerns professionally and courteously.
  • Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.

Kennel Staff

Bouton Veterinary Hospital
01.2008 - 11.2008
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.

Education

Bachelor of Science - Psychology

Metropolitan State University of Denver
Denver, CO
12-2026

Bachelor of Science - Biology

Colorado State University
Fort Collins, CO
12-2014

Skills

  • Guidance and training for teams

  • Proactive initiative and goal-oriented

  • Organizational strategy formulation

  • Effective and adaptive communication

  • Meticulous attention to detail

  • Cross-functional collaboration

  • Workforce development strategies

  • Prioritization and scheduling

  • Experienced with Microsoft software

  • Customer empathy

Other Employment

  • Sonic Drive-Through (Carhop) 05/2009 - 08/2010
  • Petco (Companion Animal Leader) 11/2016 - 07/2017
  • Starbucks (Barista) 10/2018 - 01/2021

Interests

  • Crafting, DIY Projects, fixing things, working with my hands
  • Mindfulness Practices
  • Outdoor Recreation
  • Musical Passions: guitar, ukulele, singing, song-writing
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Customer Experience Manager

Real Property Management
12.2023 - 05.2025

Bookkeeper

Refrigerants
02.2023 - 12.2023

Assistant Property Manager

Focus Property Group (FPG)
05.2022 - 02.2023

Community Manager

Enterprise Coworking (Subsidiary of FPG)
05.2022 - 02.2023

Service Manager/Technician

Edge Pest Control
03.2021 - 05.2022

Replenishment Team Member

Michaels Arts and Crafts
09.2020 - 03.2021

Barista

Starbucks
12.2018 - 01.2021

CBD Specialist

Ambary Gardens
07.2017 - 11.2017

Owner/Professional Cleaner

Happy Homes Housekeeping, LLC
11.2016 - 08.2022

Companion Animal Manager

Petco
03.2016 - 07.2017

Tire Sales Manager

Firestone Complete Auto Care
01.2016 - 11.2016

Natural Interpreter

North Dakota State Parks and Recreation
05.2015 - 09.2015

Barista

The Human Bean
09.2014 - 04.2015

Housekeeping

Genesis Health Clubs
11.2012 - 08.2013

Team Leader / Housekeeper

Clean Bees Homekeepers
05.2011 - 09.2014

Skating Carhop

Sonic
03.2009 - 08.2010

Kennel Staff

Bouton Veterinary Hospital
01.2008 - 11.2008

Bachelor of Science - Psychology

Metropolitan State University of Denver

Bachelor of Science - Biology

Colorado State University

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