Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Clark

Summary

Highly motivated administrative office professional with a strong desire to contribute to a company's success by maximizing efficiency and amplifying profits. Thrives on challenges that foster personal and professional growth. Committed to delivering exceptional results through strong organizational skills, attention to detail, and a proactive approach. Excited to join a dynamic team and make a meaningful impact in driving operational excellence.

Overview

21
21
years of professional experience

Work History

Assistant to Director of Catering Department

Southern Rock Restaurants, LLC
11.2015 - 10.2024
  • For nearly a decade, I worked as a top employee at McAlister's Deli, which is part of Southern Rock Restaurants, LLC.
  • 2 years as the Catering Coordinator for the Carmel, Indiana - McAlister's Deli. Assisted in increasing catering sales by 6% in those years.
  • In the catering department over 6+ years as the Assistant to the Director of Catering Sales, which was over the entire Indiana Market. Assisting in growing catering sales from $7 million in 2017 to over $10.5 million upon departure in 2024.
  • This position required 24-7 coverage of the primary email address for all Indiana based McAlister's Deli locations; as well as the phone line-both of which are listed on the website for the State of Indiana.
  • Personally providing and overseeing excellent customer service within the catering department.
  • Receiving and entering catering orders large and small daily via emails, calls and texts; constantly upselling to clients to increase sales.
  • Managing accounts receivables and collections for all house accounts within the Indiana Market; including applying payments in the ordering/account system and depositing checks in the bank weekly when they were received.
  • Receiving and placing all quotes and orders in catering order system for companies requiring Purchase Orders for invoicing and payments.
  • Supplying catering support for all managers and coordinators at all McAlister's Deli locations in Indiana.
  • 2 years training employees in the field, often at new locations with coordinator and kitchen teams.

Office Manager

Fishers Heating & Cooling Products
05.2005 - 12.2005


  • Receptionist for facility.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Communicated all needs and issues with manufacturer in China.
  • Handled all collection calls for past due accounts.
  • Provided technical support and knowledge of product for off site HVAC techs nationwide.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Providing support for sales reps on site and out in the field.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Overseeing all quality control of heat pump units before shipping out to customers nationwide.
  • Overseeing all shipping and receiving on site.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Overseeing of all accounts receivables and payables with owner.
  • Processed all invoices for company.

Collection Agent

New Horizon Credit
04.2004 - 05.2005


  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers to prevent accounts from entering further collections.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Education

High School -

Warren Central High School
Indianapolis, IN
01.1997

Skills

  • Exceptional time management
  • Multitasking and organization
  • Strong team player
  • Provides excellent customer service
  • Administrative support
  • Attention to detail
  • Fast learner
  • Flexibility and adaptability
  • Positive and professional
  • Verbal and written communication
  • Task prioritization
  • Call reception

Timeline

Assistant to Director of Catering Department

Southern Rock Restaurants, LLC
11.2015 - 10.2024

Office Manager

Fishers Heating & Cooling Products
05.2005 - 12.2005

Collection Agent

New Horizon Credit
04.2004 - 05.2005

High School -

Warren Central High School

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Jaime Clark