Jaime Cline
Monticello,MN
Summary
Dynamic Accounts Receivables Specialist with a proven track record at Optimizely North America, Inc., excelling in cash application and client relations. Achieved significant reductions in overdue payments through proactive collections and process improvements. Adept at utilizing financial software and fostering collaboration across departments to enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Accounts Receivables Specialist
Optimizely North America, Inc.
02.2021 - Current
- Managed invoicing processes, ensuring timely billing and collections for client accounts
- Reconciled customer accounts to maintain accurate financial records
- Collaborated with cross-functional teams to resolve billing discrepancies
- Implemented process improvements to enhance efficiency in accounts receivable operations
- Developed relationships with clients to facilitate communication and prompt payment collection
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, Salesforce, Yaypay and NetSuite Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Achieved significant improvements in customer dispute resolution timeframes by developing streamlined process.
- Cultivated culture of continuous improvement, encouraging feedback on accounts receivable policies and procedures.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
- Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Boosted team morale and productivity by leading collaborative projects to improve accounts receivable processes.
- Monitored aging reports to identify overdue payments and initiate follow-up actions
- Trained and mentored other team members on best practices in accounts receivable management
Accounting Process Lead, Accounts Payable
Carlson Companies
01.2014 - 04.2015
- Oversaw accounts payable processes, ensuring timely and accurate invoice processing.
- Implemented workflow improvements to enhance efficiency and accuracy in payment cycles.
- Mentored other team members on best practices for vendor management and reconciliation tasks.
- Collaborated with cross-functional teams to streamline the procurement-to-payment process.
- Led initiatives to automate manual processes, reducing processing time and improving data accuracy.
- Managed month-end closing activities related to accounts payable, ensuring compliance with policies.
- Assisted in the development of Accounts Payable policies and procedures, contributing to a more efficient and effective department.
- Provided exemplary customer service to internal departments requesting information about invoice status or payment history details.
- Developed strong relationships with key vendors to ensure seamless communication during payment inquiries or disputes resolution.
- Enhanced vendor relationships through timely and accurate payment processing, improving communication and trust.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Analyzed discrepancies in invoices, resolving issues to maintain vendor relationships.
Senior Accounting Specialist
Carlson Companies Inc.
12.2007 - 01.2014
- Managed monthly financial close processes, ensuring accuracy and compliance with accounting standards.
- Oversaw accounts payable and receivable, optimizing cash flow through timely invoicing and payment processing.
- Developed and implemented internal controls to enhance financial reporting integrity and mitigate risks.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Processed payments for several business units
- Reconciled international accounts from 90-180 days past due to a current status
- Researched short payments and worked with credit managers on reconciliation
- Established a process with German branches to ensure more efficient processing of payments
Education
MBA - Business Administration
University of Phoenix
Saint Louis Park, MN11-2006
Bachelor of Arts - Human Resource Management
American Intercontinental University
Atlanta, GA05-2004
Associate of Arts - Business Marketing And Management
Normandale Community College
Minneapolis, MN08-2003
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Payment posting
- Account reconciliation
- Month-end closing procedures
- Credit and collections
- Investigative research
- Payment negotiations
- Strong client relations skills
- Customer service support
- Process improvements
- Cash application
- Collections
- Financial software
- Accounts receivable software
- Dispute resolution
- Payment management
- Team bonding
- Spreadsheets and journal entries
- Debt collection
- Contract reviewing
- Accounts receivable expertise
- Billing dispute resolution
- Microsoft office
- Attention to detail
- Departmental collaboration
- Time management
- Data analysis
- Data entry
- Handling confidential materials
- Proactive and Self-motivated
- Customer relations
- Data entry and 10-key
- Precision and accuracy
- Vendor relationships
Timeline
Accounts Receivables Specialist
Optimizely North America, Inc.
02.2021 - Current
Accounting Process Lead, Accounts Payable
Carlson Companies
01.2014 - 04.2015
Senior Accounting Specialist
Carlson Companies Inc.
12.2007 - 01.2014
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Human Resource Management
American Intercontinental University
Associate of Arts - Business Marketing And Management
Normandale Community College