JAIME COATES
Gastonia,NC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant/IT
Domtar Paper
Fort Mill, SC
10.2011 - 02.2023
- Provided administrative and office support for the Senior Manager-IT Customer Service as well as the IT Customer Service staff, Infrastructure Managers, and visiting IT Managers and Directors
- Monitored and managed Manager's calendars for meeting discrepancies and schedules meetings
- Arranged complex and detailed travel plans and itineraries and compiles documents for travel-related meetings
- Promptly screened and distributed incoming email, responding where appropriate
- Provided accurate word-processing support by composing and/or editing a variety of documents including highly confidential information
- Prepared expense reports and processed departmental invoices
- Ordered and maintained office supplies, distributed mail, and filed documents
- Coordinated and executed complex meetings and events
- Well-Being Champion for the campus
- Employee engagement, onboarding, recruitment and retention
- EarthChoice Ambassador committee member
- Safety committee member.
Beer Tender
Dreamchasers Brewery
Waxhaw, NC
08.2017 - 04.2020
- Cicerone Certified Beer Server
Beer Tender
Growler USA
Charlotte, NC
02.2016 - 02.2018
- Cicerone Certified Beer Server
Shift Manager
Tailgators Sports Grill
Locust, NC
03.2011 - 08.2011
- Provided superior customer service
- Received and accounted for incoming inventory and paid vendors upon delivery
- Performed managerial duties including paid out transactions and collecting employee cash due and reports at shift change
- Responsible for ordering inventory
- Building and maintaining strong business relationships with sales representatives
- Stocking of inventory, inventory control, and answering phones
- Manager card key holder to perform limited access operations.
Bar Manager
Forty Rod Roadhouse
Mint Hill, NC
02.2010 - 02.2011
- Provided superior customer service
- Responsible for ordering beer and liquor inventory, receiving deliveries, and providing payment
- Building and maintaining strong business relationships with sales representatives, as well as seeking out vendors to provide specific products
- Performed managerial duties including, but not limited to, making bank transactions such as deposits, withdrawals from business accounts, verifying and submitting employee timesheets, and paid out transactions
- Stocking of inventory, inventory control, and answering phones
- Manager card key holder to perform limited access operations; key holder.
Shift Supervisor
Rookies Sports Bar and Grill
Mint Hill, NC
02.2006 - 02.2010
- Provided superior customer service
- Responsible for ordering product inventory, receiving deliveries, and providing payment
- Stocking of inventory, inventory control, and answering phones
- Manager card key holder to perform limited access operation; key holder.
Executive Administrative Assistant to the Project Implementation Manager
SunCom Corporate
Charlotte, NC
08.2005 - 01.2006
- Performed administrative and secretarial support functions for the Project Implementation Manager
- Coordinated and managed multiple priorities and projects
- Provided telephone support and directly assisted field representatives.
Human Resources Coordinator
Alexander Youth Network
Charlotte, NC
01.2005 - 08.2005
- Performed administrative and secretarial support functions for the Human Resources Manager
- Arranged for employee background checks to be completed and sought out employee credential information
- Organized and maintained all employee files
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
Front Desk Manager
Peak Fitness for Women
Charlotte, NC
01.2004 - 08.2005
- Provided superior customer service
- Greeted customers and provided helpful information
- Provided telephone support and maintained the front desk area
- Exhibited knowledge of equipment and assisted with membership sales
- Supervised front desk staff.
Front Desk; Reception; Dispatch
The Window Pro's
Charlotte, NC
07.2003 - 01.2004
- The Largest Vertically Integrated Window Manufacturer on the East Coast"
- Directly assisted the owner and all levels of management with administrative and secretarial support
- Immediate contact for field representatives
- Greeted customers, answered multiple phone lines, scheduled appointments.
Education
Associate of Arts - Psychology Pathway
Central Piedmont Community College
Charlotte, NCSkills
- Office Administration
- Invoice Processing
- Scheduling
- Mail Handling
- Minute Taking
- Data Entry
- Expense Reporting
- Clerical Support
- Memo Preparation
- Report Writing
- Database Management
- Meeting Planning
- Spreadsheet Management
- Filing
- Calendar Management
- Appointment Scheduling
- Information Security
- Digital Archiving
- Travel Coordination
- Presentation Design
- Coordination
- Senior Leadership Support
- Office Equipment Maintenance
- Microsoft Word
- Document Management
- Meeting Arrangements
- Computer Proficiency
- Business Correspondence
- PC Proficient
- Meticulous Attention to Detail
- Prioritization
- Internet Research
- Time Management
- Calendaring
- Event Coordination
- Performance Improvement
- Strong Problem Solver
- Presentation Preparation
- Professional and Mature
- Staff Motivation
- Relationship Building
- Typing Proficiency
- Deadline-Oriented
- Multitasking and Prioritization
- Tech-Savvy
- Computer Skills
- Conference Planning
- Executive Management Support
- Travel Arrangements
- Travel Administration
- Resourceful
- Self-Starter
- Administrative Operations
- Scheduling and Calendar Management
- Office Management
- Highly Organized
- Professional Communication
- Internal Communications
- Microsoft Office Suite
References
- Paul Gustafson, Director, IT Customer Services, Domtar Paper, Goose.p@gmail.com
- Brandon Carter, Goosehead Insurance, 704-618-9911
- Neil Gimon, Owner, Dreamchasers Brewery, 704-507-7773
Certification
- Soul Shift Healer
- Manifestation Guide
- Crystal Master Level I
- Oracle & Spirit Channel
Timeline
Beer Tender
Dreamchasers Brewery
08.2017 - 04.2020
Beer Tender
Growler USA
02.2016 - 02.2018
Administrative Assistant/IT
Domtar Paper
10.2011 - 02.2023
Shift Manager
Tailgators Sports Grill
03.2011 - 08.2011
Bar Manager
Forty Rod Roadhouse
02.2010 - 02.2011
Shift Supervisor
Rookies Sports Bar and Grill
02.2006 - 02.2010
Executive Administrative Assistant to the Project Implementation Manager
SunCom Corporate
08.2005 - 01.2006
Human Resources Coordinator
Alexander Youth Network
01.2005 - 08.2005
Front Desk Manager
Peak Fitness for Women
01.2004 - 08.2005
Front Desk; Reception; Dispatch
The Window Pro's
07.2003 - 01.2004
Associate of Arts - Psychology Pathway
Central Piedmont Community College
- Soul Shift Healer
- Manifestation Guide
- Crystal Master Level I
- Oracle & Spirit Channel
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