Motivated Administrative Assistant with 12+ years of experience offering corporate office support in manufacturing industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Hi, I’m
Jaime Coates
Gastonia,NC
Summary
Overview
13
years of professional experience
1
Certificate
Work History
Domtar Paper
Administrative Assistant
10.2011 - 02.2023
Job overview
- Provided administrative and office support for the Director of IT Support & Manufacturing Services as well as the IT Customer Service Staff, Infrastructure Managers, and visiting IT Managers and Directors; approximately 150 employees at any given time.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed complex travel coordination by organizing itineraries, documents, and plans for travel-related meetings.
- Efficiently handled incoming emails by promptly screening and distributing them, responding as needed.
- Delivered precise word-processing support by composing and editing various types of documents, including sensitive information.
- Maintained and organized financial documentation by efficiently preparing expense reports and processing departmental invoices.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or similar programs.
- Assisted with planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Drafted correspondence and other documents for Director and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Efficiently handled diverse project assignments.
- Achieved higher levels of employee engagement through implementation of enhanced onboarding, recruitment and retention practices.
- Implemented and executed health and wellbeing initiatives as campus Wellbeing Champion for 600+ employees.
CrossMyHeartCo
Small Business Owner
04.2020 - Current
Job overview
- Manages daily operations for successful small business, ensuring efficient processes and quality services.
- Establishes loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promotes business via social media to generate leads and maximize brand identity.
- Research trends and current innovations to determine competition and develop competitive pricing points.
- Introduces new methods, practices, and systems to reduce turnaround time.
- Fulfills customer shipping needs by completing all purchase orders and customer invoices.
- Interacts well with customers to build connections and nurture relationships.
- Photographs products for sale and posts pictures online to increase visibility and showcase current product availability.
- Organizes events such as craft fairs and trade shows.
Education
Butler High SchoolMatthews, NC
High School Diploma
05.2001
University Overview
- Sport: Soccer and Volleyball for Butler High, 1997 to 1999
- Honors: 1997-2001 - Honor Roll
- Member of Odyssey of the Mind Club
Skills
- Complex Travel Coordination
- Expense Reporting
- Invoice Processing
- Spreadsheet Management (Excel, Smartsheet)
- Calendar Management (Outlook)
- Presentation Design (PowerPoint)
- Event Planning
- Inventory Management
- Employee Engagement
- Onboarding, Recruitment and Retention
- Typing Proficiency (65 wpm)
- Meticulous Attention to Detail
- Verbal and Written Communication
- Passionate about People
Websites
Timeline
Small Business Owner
CrossMyHeartCo
04.2020 - Current
Administrative Assistant
Domtar Paper
10.2011 - 02.2023
Butler High School
High School Diploma
- Certified Oracle & Spirit Channel
- Certified Crystal Master - Level I
- Certified Manifestation Guide
- Certified Soul Shift Healer
- Beer Server Cicerone Certified
- Master Mixologist Licensed
- Concealed Carry Permit
Certification
- Certified Oracle & Spirit Channel
- Certified Crystal Master - Level I
- Certified Manifestation Guide
- Certified Soul Shift Healer
- Beer Server Cicerone Certified
- Master Mixologist Licensed
- Concealed Carry Permit
References
References
- Paul Gustafson, Director, IT Support & Manufacturing Services, Domtar Paper, goose.p@gmail.com
- Brandon Carter, Goosehead Insurance, 704-618-9911
- Neil Gimon, Owner, Dreamchasers Brewery, 704-507-7773
- Jay Houser, Domtar Paper, jay.houser@gmail.com
- Will Wooten, Domtar Paper, will.wooten@domtar.com
Hobbies and Interests
Hobbies and Interests
- Rock/Mineral/Crystal/Fossil/Nature Collector
- Crafter/Creator/Artist
- American Poolplayers Association member
- American Dart League member
References
References
- Paul Gustafson, Director, IT Support & Manufacturing Services, Domtar Paper, goose.p@gmail.com
- Brandon Carter, Goosehead Insurance, 704-618-9911
- Neil Gimon, Owner, Dreamchasers Brewery, 704-507-7773
- Jay Houser, Domtar Paper, jay.houser@gmail.com
- Will Wooten, Domtar Paper, will.wooten@domtar.com
Hobbies and Interests
Hobbies and Interests
- Rock/Mineral/Crystal/Fossil/Nature Collector
- Crafter/Creator/Artist
- American Poolplayers Association member
- American Dart League member
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