Jaime Colon
Project Coordinator
Indianapolis,IN
Summary
Successful Lowes employee with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Project Coordinator
Lowe's
Indianapolis, IN
06.2018 - Current
- Create and maintain comprehensive project documentation, plans and reports.
- Coordinating project schedules, resources, and information.
- Ensuring that clients needs are met as the project evolves.
- Work with the Project Manager to eliminate blockers.
Customer Service/ Quality
Alorica
Lafayette, IN
05.2016 - 06.2018
- Consistently sent immediate email to supervisors and provided instant feedback on performance concerns, disconnected calls and auto fail calls.
- Accurately documented, researched and resolved customer issues.
- Participated in assisting with Quality lessons and improved quality performance.
- Communicated with center leadership and Corporate Customer Service Team and socialized call center performance and observed performance gaps.
Manager
MetroPCS
Brooklyn, NY
01.2015 - 01.2016
- Established and met sales goals.
- Coordinated inventory control, receiving, merchandising and store maintenance.
- Ensured excellence in customer service and resolved all problems at the store level.
- Monitored all day to day store operations.
Assistant Manager
Lark cafe
Brooklyn, NY
03.2014 - 12.2015
- In charge of all food ordering, food inventories, and daily sales.
- Assist manager in supervising, scheduling and training all employees.
- Suggest menu additions, deletions, and price changes to the manager.
Field Representative
APPCO
New York, NY
05.2013 - 11.2014
- Keep District Sales Manager informed of movement with crucial accounts and new opportunities.
- Served as key representative on Play fair to determine direction of sales and services.
- Devise strategic plans to improve companies product conditioning in its market place.
Manager
McDonald's
Brooklyn, NY
02.2012 - 08.2013
- Managed all Shifts (6-8 HRS.).
- Handled Safe, Bank Deposits, Coin Order and Truck Orders.
- Maintain budget and employee records, prepare payroll, pay bills, and monitor book keeping records.
- In charge of Guest Services, new hires, and training.
Automotive Mechanic/ Office Assistant
NYPD
Brooklyn, NY
04.2011 - 08.2012
- Ensuring that all auto garage employees were properly scheduled.
- Payroll.
- Transfer phone calls to proper department.
- Maintenance.
- Performed oil changes, brake changes, tire rotations etc.
Education
Automotive Technology
Automotive High School
09.2007 - 06.2011
Skills
Project Management
Scheduling
Bookkeeping
Documentation and control
Strategic Planning
Workflow planning
Policy and procedure modification
Technical Writing
Additional Information
- 3174901784 , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Project Coordinator
Lowe's
06.2018 - Current
Customer Service/ Quality
Alorica
05.2016 - 06.2018
Manager
MetroPCS
01.2015 - 01.2016
Assistant Manager
Lark cafe
03.2014 - 12.2015
Field Representative
APPCO
05.2013 - 11.2014
Manager
McDonald's
02.2012 - 08.2013
Automotive Mechanic/ Office Assistant
NYPD
04.2011 - 08.2012
Automotive Technology
Automotive High School
09.2007 - 06.2011