Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic
JAIME COLON

JAIME COLON

Summary

Experienced Trade Floor Support Engineer with a strong ability to troubleshoot and resolve complex technical issues. Skilled in managing hardware and software installations to minimize downtime. Demonstrates critical thinking and effective communication in high-pressure environments.

Overview

26
26
years of professional experience

Work History

Sr. Trading Floor Desktop Support Engineer - (Business Analyst III)

Morgan Stanley
04.2001 - Current
  • Company Overview: http://www.linkedin.com/company/497017?trk=prof-exp-company-name
  • In this role I sit on the trading floor providing dedicated level 2 support for 175 Foreign Exchange, Emerging Markets, Fixed Income Management, FX Prime Brokerage, FXEM Strategy, and a group of 10 mid-town BCP Commodities traders, ensuring fast and effective fixes to all sales, trading and management desktops.
  • In addition, am also back-up to my colleague who supports Govt. & Swaps, MBS Pass-through, Interest Rates Sales, Interest Rates Options, Agencies, Interest Rates Strategy and Bank Resource Mgmt.
  • The bank's OS platform is primarily Windows 7, currently in the process of migrating to Windows 10, and in the process of migrating from Office 2010 to Office 365.
  • -Consult with other technology teams such as network engineering, voice, cabling, hardware, packaging, developers and other in-house support teams, including 3rd party vendors.
  • This fast-dynamic working environment involves working under immense pressure and demands a high level of technical expertise to all sales and trader needs.
  • Learned the importance of building relationships withing the work environment.
  • -Troubleshoot Excel spreadsheets designed by traders and make sure they get the appropriate market data feeds, and add-ins are correctly functioning.
  • These spreadsheets are extremely important to traders since they read off prices and quotes to clients.
  • -Responsible for testing and reviewing new proprietary applications handed down by ASG team and ensuring that there are no errors.
  • Consult with ASG team and developers when errors are encountered and possible solutions.
  • -Contributed to Foreign Exchange and Emerging Markets IT troubleshooting knowledge base for in house build applications, automated various task scripts for Power Downs (using PowerShell).
  • -PC hardware/software service support, upgrades, Metrics, user account password changes and responsible for the evaluation, testing and recommendation of new hardware and software for the BU.
  • -In charge of onboarding new hires and summer analysts.
  • -Responsible for maintaining all Trading PC's for Foreign Exchange, Commodities and Emerging Markets Sales and Trading Desks and perform upgrades and preventive maintenance on all equipment.
  • Build and install desktops\laptops\monitors\printers.
  • -Install, Configure and Rollout new in-house trading applications or vendor-based trading applications.
  • -Investigate and communicate with various vendors like Bloomberg, ICAP EBS, Reuters (Dealing and 3000xtra), FXALL, Global Link, FXConnect, ESpeed on application connectivity outages on sales and trading desk and escalate appropriately.
  • -Assist Application Support Team with trade application logs, trade counter party, trade number information and dollar amount, PC Metrics, configuring new trade applications into environment.
  • -Managed Off-hours Support Team of 8 Techs, which included 2nd level technical escalation point for Support Technicians, Support Scheduling and Outage Escalations.
  • -Manage power down projects for my BU's, where I am a project team leader, meeting with business heads and discussing their departmental needs.
  • Http://www.linkedin.com/company/497017?trk=prof-exp-company-name

Technical Specialist – (Associate)

Ernst & Young LLP
04.1999 - 02.2001
  • -Troubleshoot hardware/software problems for 275 users on site.
  • -Was responsible for documenting and rolling out PDA's, Lotus Notes, Easy synch and Intelli-Synch.
  • Rollouts were done for VPs, Managers and Consultants.
  • -Coordinated the acquisition of new hardware and software, including making recommendations, processing the necessary paperwork and coordinating installation with the user.
  • -Assisted in the evaluation, testing and recommendation of new hardware and software.
  • -Performed preventive maintenance on all equipment.
  • Configured laptops for dialup-networking.
  • -Recommend policies and procedures for equipment maintenance, hardware configuration and installation, inventory control, user support and system configuration.
  • -OS platform used was Win2000, Novell, Win95, Win98 and Windows ME.
  • Email platform was Lotus Notes.
  • -Tracked all inventory from receipt through testing, configuration to installation; as well as maintained accurate desktop inventory information for equipment supported.
  • -Educated users in the correct and efficient use of all equipment in coordination with the training department.
  • Plan training when applicable.

Education

Architectural Technology, Data Processing

New York Technical College

Electronic Computer Technology, Computer Information Systems

DeVry University

IT Project Management, Windows Infrastructure, Microsoft Office, Outlook, Customer Service, Ticket Queue Training, Implementing and Supporting Windows

Morgan Stanley, IT Training

IT Project Management, Working as a Team I, II, III, Desktop Support Customer Service, Lotus Notes Client Support, Implementing & Supporting Windows Pro

Ernst & Young LLP, Educational Center

Skills

  • Windows 10
  • Office 365
  • PowerShell
  • Troubleshooting
  • Vendor applications
  • CQG
  • BLOOMBERG
  • MarketAxess
  • FX Connect
  • Refinitiv TC
  • ICAP EBS
  • ETC
  • Fusion
  • BrokerTech
  • Refinitiv RTNS
  • Reuters Eikon
  • Excel Trade Pricing Sheets
  • ICE chat
  • Web ICE
  • Refinitiv TRFXT
  • EBS keypads
  • Reuters keypads
  • WEYTEC Switches
  • Keyboards
  • Amulet Switches
  • Financial Excel spreadsheets
  • MobileIron Client
  • Mobile Device Management
  • Trading Application Entitlements
  • Desk Setups
  • Move Management
  • Outage Investigation
  • Helpdesk Escalations
  • JABRA ARIA Speaker Bus
  • Cloud9 Broker/Dealer Turret systems
  • Remote WFH connections
  • Home setups
  • Fixed Income support

Training

  • Morgan Stanley, IT Project Management, Windows Infrastructure, Microsoft Office, Outlook, Customer Service, Ticket Queue Training, Implementing and Supporting Windows
  • Ernst & Young LLP, Educational Center, IT Project Management, Working as a Team I, II, III, Desktop Support Customer Service, Lotus Notes Client Support, Implementing & Supporting Windows Pro

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Sr. Trading Floor Desktop Support Engineer - (Business Analyst III)

Morgan Stanley
04.2001 - Current

Technical Specialist – (Associate)

Ernst & Young LLP
04.1999 - 02.2001

Electronic Computer Technology, Computer Information Systems

DeVry University

IT Project Management, Windows Infrastructure, Microsoft Office, Outlook, Customer Service, Ticket Queue Training, Implementing and Supporting Windows

Morgan Stanley, IT Training

IT Project Management, Working as a Team I, II, III, Desktop Support Customer Service, Lotus Notes Client Support, Implementing & Supporting Windows Pro

Ernst & Young LLP, Educational Center

Architectural Technology, Data Processing

New York Technical College

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