Jaime Colon
Milford,CT
Summary
Dynamic Fleet Services Technician II at Yale New Haven Health System, skilled in troubleshooting and preventive maintenance. Enhanced operational efficiency through effective collaboration and training. Recognized for exceptional customer service and attention to detail, ensuring optimal performance of medical equipment and improving patient care processes. Tech-savvy with strong documentation skills.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Associate Clinical Imaging Analyst
Yale New Haven Health System
04.2023 - Current
- Conducted data analysis to support decision-making processes.
- Gathered and organized data from various sources for team projects.
- Collaborated with team members to identify process improvement opportunities.
- Led projects aimed at optimizing resource allocation and maximizing departmental performance.
Fleet Services Technician II
Yale New Haven Health System
11.2014 - 04.2023
- Diagnosed and repaired medical equipment to ensure optimal performance and safety standards.
- Collaborated with healthcare teams to streamline equipment usage and improve patient care processes.
- Trained junior technicians on best practices for equipment maintenance and troubleshooting techniques.
- Implemented preventive maintenance schedules, reducing
- equipm· Device Deployment 1 1. Deploys new PCs in accordance with YNHHS policies and procedures 1 2. Coordinates all site visits well in advance while minimizing downtime. 1 3. Ensures new device meets the requirements of the customer 1 4. Migrates applicable settings and configuration from replaced device 1 5. Assures all asset documentation in Remedy, LANDesk and supporting systems is accurately updated Prepares documentation for all remote locations detailing hardware/ software configuration and office layout 1 6. 1 7. Actively communicates with customer and seeks final approval prior to closing ticket 25 2. Device Repair 2 1. Methodically and efficiently troubleshoots reported problems 2 2. Actively collaborates with customer on problem investigation and resolution 2 3. Effectively utilizes troubleshooting tools and test equipment to identify issues. 2 4. Immediately removes from service any device that poses a risk to the security or integrity of the network 2 5. Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System 2 6. Communicates resolution to customer and receives confirmation of resolution 25 3. Device Maintenance 3 1. Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators 3 2. Conducts preventative maintenance on device as prescribe by YNHHS SOP and vendor documentationnt downtime and enhancing operational efficiency.
Desktop Support Engineer
Yale New Haven Health System
03.2012 - 11.2014
- Provided technical support for hardware and software issues, ensuring timely resolution and minimal downtime.
- Diagnosed and resolved desktop-related problems through remote assistance and onsite visits, enhancing user satisfaction.
- Collaborated with IT teams to implement system upgrades, improving overall network performance and security compliance.
- Developed training materials for staff on new technologies, fostering a culture of continuous learning within the organization.
- · 1. Device Deployment 1 1. Deploys new PCs in accordance with YNHHS policies and procedures 1 2. Ensures new device meets the requirements of the customer 1 3. Migrates applicable settings and configuration from replaced device 1 4. Assures all asset documentation in Remedy, LANDesk and supporting systems is accurately updated 1 5. Actively communicates with customer and seeks final approval prior to closing ticket 1 6. Works closely with the Sr. Desktop Technician to manage and track deployments. 25 2. Device Repair Methodically and efficiently troubleshoots reported problems and escalates to Supervisor in a timely manner 2 1. 2 2. Actively collaborates with customer on problem investigation and resolution 2 3. Effectively utilizes troubleshooting tools and test equipment to identify issues Immediately removes from service any device that poses a risk to the security or integrity of the network and maintains constant awareness of possible repercussions to the environment. 2 4. 2 5. Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System 2 6. Communicated resolution to customer and receives confirmation of resolution 3. Device Maintenance 3 1. Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators 3 2. Conducts preventative maintenance on device as prescribe by YNHHS SOP and vendor documentation
Temp Assignement at YNHHS/Desktop Support Engineer
TEKsystems
11.2010 - 03.2012
- Provided technical support for desktop hardware and software issues, enhancing user productivity.
- Diagnosed and resolved system malfunctions, ensuring minimal downtime for end-users.
- Implemented troubleshooting procedures for various operating systems, improving response times.
- Assisted in maintaining inventory of IT assets, optimizing resource allocation.
- · 1. Device Deployment 1 1. Deploys new PCs in accordance with YNHHS policies and procedures 1 2. Ensures new device meets the requirements of the customer 1 3. Migrates applicable settings and configuration from replaced device 1 4. Assures all asset documentation in Remedy, LANDesk and supporting systems is accurately updated 1 5. Actively communicates with customer and seeks final approval prior to closing ticket 1 6. Works closely with the Sr. Desktop Technician to manage and track deployments. 25 2. Device Repair Methodically and efficiently troubleshoots reported problems and escalates to Supervisor in a timely manner 2 1. 2 2. Actively collaborates with customer on problem investigation and resolution 2 3. Effectively utilizes troubleshooting tools and test equipment to identify issues Immediately removes from service any device that poses a risk to the security or integrity of the network and maintains constant awareness of possible repercussions to the environment. 2 4. 2 5. Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System 2 6. Communicated resolution to customer and receives confirmation of resolution 3. Device Maintenance 3 1. Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators 3 2. Conducts preventative maintenance on device as prescribe by YNHHS SOP and vendor documentation
Education
High School Diploma -
High School of Commerce
Springfield, MASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Preventive Maintenance
- Documentation and reporting
- Repair services
- Extensive organizational skills
- Tech-Savvy
Certification
- Microsoft Certified Professional - WIN NT
- Microsoft Certified Professional - Windows Professional
- Comptia A+ Certified Hardware Technician
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Associate Clinical Imaging Analyst
Yale New Haven Health System
04.2023 - Current
Fleet Services Technician II
Yale New Haven Health System
11.2014 - 04.2023
Desktop Support Engineer
Yale New Haven Health System
03.2012 - 11.2014
Temp Assignement at YNHHS/Desktop Support Engineer
TEKsystems
11.2010 - 03.2012
High School Diploma -
High School of Commerce