Jaime Colt
Akron,IA
Summary
Customer Service Specialist with a strong dedication to delivering exceptional service and enhancing customer satisfaction. Proven track record of resolving issues effectively while maintaining positive relationships. Core competencies include effective communication, conflict resolution, and a commitment to achieving positive outcomes.
Overview
28
28
years of professional experience
Work History
Regional Services Consultant
Wells Fargo Bank, N.A.
Sioux City, IA
11.2008 - 04.2024
- Recognized security risks to properly handle situations.
- Ensured compliance with applicable laws, regulations, and standards.
- Monitored quality assurance metrics to ensure high standards of service delivery.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Branch Manager
Wells Fargo Bank, N.A.
Vermillion, SD
12.2006 - 11.2008
- Supported outside sales force in servicing and obtaining new business.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Conducted regular performance reviews for all employees in the branch.
Branch Service Manager
Wells Fargo Bank, N.A.
Vermillion , SD
12.1999 - 12.2006
- Performed audits of cash drawers in order to detect any discrepancies or irregularities.
- Managed recruitment activities encompassing candidate interviews.
- Ensured branch activities aligned with established banking regulations.
- Created strategies for improving customer service standards within the branch.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Monitored daily operations for efficiency and accuracy of transactions.
- Resolved escalated customer complaints professionally and efficiently.
Lead Teller
Wells Fargo Bank, N.A.
Vermillion , SD
04.1999 - 12.1999
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Reported daily averages and shortages to operations department.
- Tracked inventory levels of supplies necessary for daily operations.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Customer Service Representative
Wells Fargo Bank, N.A.
Sioux City, IA
04.1998 - 04.1999
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Teller
Wells Fargo Bank, N.A.
Cedar Rapids, IA
09.1996 - 04.1998
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Answered customer inquiries regarding bank products and services.
- Performed daily reconciliation of teller drawer within established limits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of bank records and client information.
Education
Some College (No Degree) - Business Management
University of Iowa
Iowa City, IASome College (No Degree) - Banking And Finance
Kirkwood Community College
Cedar Rapids, IASkills
- Quality Assurance
- Problem resolution
- Approachable Demeanor
- Verbal communication
- Analytical and critical thinking
- Relationship building
- Decision-making
- Active listening
References
References available upon request.
Timeline
Regional Services Consultant
Wells Fargo Bank, N.A.
11.2008 - 04.2024
Branch Manager
Wells Fargo Bank, N.A.
12.2006 - 11.2008
Branch Service Manager
Wells Fargo Bank, N.A.
12.1999 - 12.2006
Lead Teller
Wells Fargo Bank, N.A.
04.1999 - 12.1999
Customer Service Representative
Wells Fargo Bank, N.A.
04.1998 - 04.1999
Teller
Wells Fargo Bank, N.A.
09.1996 - 04.1998
Some College (No Degree) - Business Management
University of Iowa
Some College (No Degree) - Banking And Finance
Kirkwood Community College
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