Summary
Overview
Work History
Education
Skills
References
Timeline
SeniorSoftwareEngineer

Jaime Colt

Akron,IA

Summary

Customer Service Specialist with a strong dedication to delivering exceptional service and enhancing customer satisfaction. Proven track record of resolving issues effectively while maintaining positive relationships. Core competencies include effective communication, conflict resolution, and a commitment to achieving positive outcomes.

Overview

28
28
years of professional experience

Work History

Regional Services Consultant

Wells Fargo Bank, N.A.
Sioux City, IA
11.2008 - 04.2024
  • Recognized security risks to properly handle situations.
  • Ensured compliance with applicable laws, regulations, and standards.
  • Monitored quality assurance metrics to ensure high standards of service delivery.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Branch Manager

Wells Fargo Bank, N.A.
Vermillion, SD
12.2006 - 11.2008
  • Supported outside sales force in servicing and obtaining new business.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Conducted regular performance reviews for all employees in the branch.

Branch Service Manager

Wells Fargo Bank, N.A.
Vermillion , SD
12.1999 - 12.2006
  • Performed audits of cash drawers in order to detect any discrepancies or irregularities.
  • Managed recruitment activities encompassing candidate interviews.
  • Ensured branch activities aligned with established banking regulations.
  • Created strategies for improving customer service standards within the branch.
  • Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
  • Monitored daily operations for efficiency and accuracy of transactions.
  • Resolved escalated customer complaints professionally and efficiently.

Lead Teller

Wells Fargo Bank, N.A.
Vermillion , SD
04.1999 - 12.1999
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Reported daily averages and shortages to operations department.
  • Tracked inventory levels of supplies necessary for daily operations.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.

Customer Service Representative

Wells Fargo Bank, N.A.
Sioux City, IA
04.1998 - 04.1999
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Developed strong relationships with customers by providing personalized assistance and support.

Teller

Wells Fargo Bank, N.A.
Cedar Rapids, IA
09.1996 - 04.1998
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Delivered exceptional service to customers in person or over telephone.
  • Answered customer inquiries regarding bank products and services.
  • Performed daily reconciliation of teller drawer within established limits.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained confidentiality of bank records and client information.

Education

Some College (No Degree) - Business Management

University of Iowa
Iowa City, IA

Some College (No Degree) - Banking And Finance

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Quality Assurance
  • Problem resolution
  • Approachable Demeanor
  • Verbal communication
  • Analytical and critical thinking
  • Relationship building
  • Decision-making
  • Active listening

References

References available upon request.

Timeline

Regional Services Consultant

Wells Fargo Bank, N.A.
11.2008 - 04.2024

Branch Manager

Wells Fargo Bank, N.A.
12.2006 - 11.2008

Branch Service Manager

Wells Fargo Bank, N.A.
12.1999 - 12.2006

Lead Teller

Wells Fargo Bank, N.A.
04.1999 - 12.1999

Customer Service Representative

Wells Fargo Bank, N.A.
04.1998 - 04.1999

Teller

Wells Fargo Bank, N.A.
09.1996 - 04.1998

Some College (No Degree) - Business Management

University of Iowa

Some College (No Degree) - Banking And Finance

Kirkwood Community College
Jaime Colt