Summary
Overview
Work History
Education
Skills
Made top 20 in sales market while working at Nextar Telecom.
Languages
Timeline
Generic

JAIME CORONA HERNANDEZ

San Antonio

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

6
6
years of professional experience

Work History

Relationship Banker

Bank of America
06.2024 - Current
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Greeted customers and delivered information about new account processes.
  • Verified customer identity and reviewed documentation for accuracy.
  • Explained account terms and conditions to customers.

Educator

Lululemon Athletica
08.2023 - 06.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cashier

Footlocker, Footlocker
04.2021 - 11.2023
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

LOUNGE ATTENDANT

Polaris
11.2022 - 08.2023
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.

Sales Associate

NEXTAR TELECOM
12.2021 - 10.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.

Seasonal Worker

Burlington
11.2020 - 06.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.

Shift Leader

Wingstop
04.2019 - 11.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

High School Diploma -

DOMINGUEZ HIGH SCHOOL
Compton, CA
06-2019

Skills

  • Account closings
  • Recordkeeping requirements
  • Relationship building and management
  • Policy development and implementation
  • Money handling
  • Customer Service-oriented

Made top 20 in sales market while working at Nextar Telecom.

Surpassed personal and store sales goals and managed to become part of the top 20 in the market. 

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Relationship Banker

Bank of America
06.2024 - Current

Educator

Lululemon Athletica
08.2023 - 06.2024

LOUNGE ATTENDANT

Polaris
11.2022 - 08.2023

Sales Associate

NEXTAR TELECOM
12.2021 - 10.2022

Cashier

Footlocker, Footlocker
04.2021 - 11.2023

Seasonal Worker

Burlington
11.2020 - 06.2021

Shift Leader

Wingstop
04.2019 - 11.2020

High School Diploma -

DOMINGUEZ HIGH SCHOOL

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JAIME CORONA HERNANDEZ