Jaime Cortes
Pico Rivera,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Social Worker Advocate
WISE and Healthy Aging
Santa Monica , CA
04.2023 - Current
- Protect the rights and dignity of disabled and senior residents in skilled nursing and residential care facilities.
- Identify, investigate, and resolve complaints, including alleged elder and dependent adult abuse, to the satisfaction of residents of long-term care facilities.
- Ensure that all complaints are handled according to program guidelines.
- Provide continuing community presence through unannounced or scheduled visits to long-term care facilities.
- Provide case management and reporting in compliance with established procedures.
- Provide community education presentations, ongoing Public Relations, and development with community partners like law enforcement and local fire departments.
Service Coordinator
Lanterman Regional Center (Diverse Living Options)
Los Angeles
09.2021 - 04.2023
- Coordinated and scheduled quarterly care plan meetings for clients residing in skilled nursing homes to make sure that all clients were receiving appropriate care.
- Handled incoming calls and inquiries from customers regarding services offered.
- Reviewed service POS for each client on a monthly basis for accuracy prior to submission for payment processing.
- Prepared monthly reports summarizing accurate information for quarterly or annual meetings held for clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Worked closely with families, clients, service providers and members of the community. As well as other departments (managers, clinical department, legal department and revenue) within the agency to ensure successful completion of projects and services for clients.
- Assist with investigations if needed with Adult Protective Services, wrote Serious Incident Reports, reported all calls, reports and important information on KEA ID notes for proper communication with agency members assisting with client calls, services and pending matters.
Education Enrichment Specialist
Five Acres
Altadena
02.2020 - 03.2022
- Responsible for planning, developing, implementing and evaluating educational enrichment program components and related activities; mental health services; working with children, young adults and families to implement treatment and techniques to resolve issues identified in the treatment plan
- Sessions with clients were documented on software system, Welligent.
- Provided guidance and support to students who needed extra help in mastering course material.
- Monitored student progress through ongoing assessments of academic and behavior achievement levels.
- Developed and implemented enrichment activities to promote creativity, critical thinking and problem solving skills.
Rehabilitation Specialist
Five Acres
Altadena
03.2019 - 02.2020
- Provides therapeutic skill building services to children, young adults and families as measured by supervision, direct observation and/or functional behavior assessments using a team and community based approach
- Submits timely documentation as related to the caseload for the program, maximizing billing according to caseload notes
- Continually assesses client progress and modifies treatment/services via completion
- Accurately documents all work with the client and/or family and/or related persons as measured by QA standard and audit results.
- Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
- Assisted clients with activities of daily living such as bathing, dressing, eating.
- Administered medication and treatments according to physician instructions.
- Facilitated group therapy sessions focused on helping individuals cope with physical or mental impairments.
Behavior Therapist
McRory Pediatrics
Tarzana
10.2017 - 03.2019
- Provided ABA services within the school, home, clinic and community settings.
- Utilized ABA, DTT, NET, PECS, task analysis and applied verbal behavior during sessions with clients
- Implement behavior treatment plans and skill acquisition plans, under the supervision of a Board Certified Behavior Analyst, collect data, run DTT programs (utilizing Applied Verbal Behavior) and NET programs, provide on-going parent and teacher training, collaborate with team members, complete accurate and timely therapeutic treatment notes and also strictly follow and enforce BACB guidelines.
- Monitored client progress through data collection and analysis.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, teachers, and parents to ensure effective treatment plans were implemented.
- Maintained accurate records of session notes and client progress reports in accordance with state regulations.
- Educated families about their child's diagnosis and appropriate intervention strategies to use at home.
Mental Health Rehabilitation Specialist (FSP)
Hillsides
Echo Park
10.2016 - 10.2017
- Provided direct rehabilitative mental health services to clients and families
- Coordinate services and case management, discharge planning, case consultations with referral sources, schools, allied agencies and others
- Maintain and complete all clinical and administrative record keeping associated with MHRS
- Travel and transport client to community based services and linkage to resources to help client meet FSP goals.
- Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
Therapeutic Behavioral Specialist
Optimist Youth Homes
Highland Park
03.2013 - 09.2016
- Assist at-risk youth identify coping skills to decrease aggression, oppositional defiance as well as other behaviors that can potentially get the client terminated from group home
- Worked one on one with client and also reports and shared information with TBS Supervisor, probation officers involved, therapists, staff, as well as guardian to provide the best services for client
- Utilized behavior tracking sheet to tally behaviors and presented data in monthly meeting to keep up with progress
- Accurately documents all work with the client and/or family and/or related persons as measured by QA standard and audit results.
- Collaborated with other professionals, such as psychiatrists, psychologists, social workers, teachers and probation officers in order to ensure comprehensive care for clients.
- Developed positive relationships with clients by establishing trust through active listening and validation of feelings.
- Implemented crisis intervention techniques when necessary to de-escalate situations involving aggression or self-harm behaviors.
Dorm Assistant Supervisor (Case Aide)
Optimist Youth Homes
Highland Park
06.2009 - 03.2013
- Supervise, protect and transport residents, serve as a role model and mentor as well as provide for the well-being and development of at-risk youth
- Worked closely with social workers, probation officers and supervisors in monitoring resident progress and identifying proper interventions to assist client with treatment plan
- Assisted dorm supervisor with weekly meetings, keeping dorm up to licensing expectations, schedule staff for appropriate supervision.
- Ensured safety of all residents by monitoring dormitory activity and responding to emergency situations.
- Organized activities for resident students, such as game nights, movie nights, study groups.
- Assisted with the daily operations of dormitory, including check-in and check-out procedures.
- Provided support to students in resolving conflicts between roommates or other members of the residence hall community.
- Facilitated communication between staff members, faculty advisors and student leaders within the residence halls.
- Maintained accurate records of all incidents reported within the dormitories.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Education
Bachelor’s Degree - Criminal Justice
Westwood College
Skills
- Ongoing client support
- Accurate Recordkeeping
- Client Advocacy
- Detail orientation
- Telephone communication
- Professionalism
- Team Collaboration
- Written Communication
- Spanish Fluency
- Report Writing
References
References available upon request.
Timeline
Social Worker Advocate
WISE and Healthy Aging
04.2023 - Current
Service Coordinator
Lanterman Regional Center (Diverse Living Options)
09.2021 - 04.2023
Education Enrichment Specialist
Five Acres
02.2020 - 03.2022
Rehabilitation Specialist
Five Acres
03.2019 - 02.2020
Behavior Therapist
McRory Pediatrics
10.2017 - 03.2019
Mental Health Rehabilitation Specialist (FSP)
Hillsides
10.2016 - 10.2017
Therapeutic Behavioral Specialist
Optimist Youth Homes
03.2013 - 09.2016
Dorm Assistant Supervisor (Case Aide)
Optimist Youth Homes
06.2009 - 03.2013
Bachelor’s Degree - Criminal Justice
Westwood College
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