Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaime Cortes

Houston,TX

Summary

Results-driven professional with a strong background in customer service, relationship building, and problem-solving. Adept at communicating value propositions, meeting performance metrics, and exceeding sales targets. Fluent in Spanish and skilled at fostering client relationships to drive business growth.

Overview

7
7
years of professional experience

Work History

Door-to-Door Sales Representative

ADT Security
02.2025 - Current


  • Participate in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Conduct direct, in-person sales of home security systems, engaging with homeowners to identify needs and present tailored solutions.
  • Build rapport and trust with prospective clients through active listening, persuasive communication, and addressing concerns.
  • Prospect and generated leads in assigned territories, consistently meeting or exceeding weekly sales.
  • Demonstrate resilience and adaptability in a high-pressure, commission-based environment, navigating objections and rejections to secure sales.

Intake Coordinator

2nd.MD
02.2022 - 12.2024
  • Built strong relationships with patients and medical professionals, enhancing service adoption.


  • Provided in-depth explanations of services, overcoming objections to encourage utilization.


  • Managed high-volume inbound and outbound calls, ensuring customer satisfaction.


  • Verified insurance eligibility, benefits, and patient liabilities for defined services.


  • Investigated policies to determine claim eligibility, ensuring compliance with regulations.

Healthcare Advocate

2nd.MD
09.2021 - 09.2022
  • Educated and persuaded members on available healthcare services, leading to increased service engagement.


  • Consistently met and exceeded monthly engagement and outreach metrics.


  • Effectively communicated value propositions, fostering trust and client retention.


  • Processed high volumes of inbound and outbound calls with a focus on service utilization

Manager

Hounds Lounge Pet Resort And Spa
10.2018 - 08.2021
  • Led sales initiatives, increasing customer retention and revenue growth.


  • Created training programs focused on upselling services and customer engagement.


  • Managed and coached a team, improving service quality and business profitability.


  • Responded to customer needs and concerns, driving loyalty and repeat business.


  • Ensured high standards of customer service and operational efficiency.

Education

Bachelor of Arts - Supply Chain Management

University of Arkansas
Fayetteville, AR
01-2022

Klein High School
Klein Texas
01-2010

Skills

  • Problem-Solving & Conflict Resolution
  • Time Management & Prioritization
  • Communication & Presentation
  • Lead generation expertise
  • Cold Calling & Outbound Sales
  • Customer Relationship Management (CRM)
  • Skilled in Microsoft Office applications

Languages

Spanish
Professional Working

Timeline

Door-to-Door Sales Representative

ADT Security
02.2025 - Current

Intake Coordinator

2nd.MD
02.2022 - 12.2024

Healthcare Advocate

2nd.MD
09.2021 - 09.2022

Manager

Hounds Lounge Pet Resort And Spa
10.2018 - 08.2021

Bachelor of Arts - Supply Chain Management

University of Arkansas

Klein High School

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