Jaime Craddock, BSN, RN
Burlington,KY
Summary
Hardworking Registered Nurse professional with success providing individualized patient care across the lifespan, along with an extensive Clinical Informatics knowledge. Highly reliable team member with adaptability to changing situations and commitment to collaborative success. Proven leadership focused on increasing and enhancing patient care and staff satisfaction. Streamline safety documentation protocols for comprehensive patient care.
Overview
15
15
years of professional experience
Work History
Registered Nurse, Emergency Department
St. Elizabeth Healthcare
07.2025 - Current
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient responses in electronic medical records.
RN Nurse Navigator
UCI Health
09.2024 - 06.2025
- Work side by side with Providers in various medical disciplines to offer and provide the best patient care and treatment options available to them.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Answering all patient calls and messages via Epic InBasket for all Providers assigned to.
- Follow-up on insurance referrals to make sure patients don’t miss any additional appointments, such as consults, imaging, and procedures.
- Triaging My Chart messages from patients
- Using Epic Secure Chat amongst all team members to streamline each patient’s treatment plan
- Scheduling and checking Labs for patients prior to Chemotherapy or Immunotherapy.
- Requesting outsourcing tests on specimens, including having specimens pulled and sent out
- Scheduling patients for mobile Phlebotomy
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
Systems Analyst
Vaya Health
09.2023 - 03.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Proficient in all aspects of Guiding Care, including clinical documentation, medication management, patient demographics, billing codes, order entry, running reports, and all reporting features.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Troubleshoot all issues end users sent in via ticketing process.
- Proficient at Manage Engine, Service Desk, and Jira.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Excellent communication skills in order to collaborate with all disciplines to ensure we are able to respond in a timely manner amongst the organization.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
RN Case Manager
St. Elizabeth Healthcare
08.2022 - 09.2023
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge. Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Organized and managed care of patients undergoing various therapies and procedures.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Arranged placement of admissions and transfers in accordance with clinical standards and guidelines.
- Assessed and reviewed patients for discharge planning and integrated services for patients requiring home care, home infusion, and durable medical equipment.
- Connected vulnerable populations, such as uninsured and homeless to receive outpatient medical resources.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Senior EPIC Application Analyst
St. Elizabeth Healthcare
11.2017 - 07.2022
- Defined IT process workflows through meetings with stakeholders.
- Evaluated technical needs of organization.
- Increased staff proficiency through conducting comprehensive training sessions on the use of Epic applications.
- Mitigated risks associated with system changes by conducting thorough impact assessments prior to implementation.
- Supported organizational growth initiatives through involvement in strategic planning discussions around the expansion or addition of new services utilizing Epic applications.
- Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
- Promoted adherence to industry best practices by staying current on regulatory updates and incorporating them into application workflows as necessary.
- Contributed to the development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
- Reduced downtime with proactive identification and resolution of technical issues in the Epic environment.
- Maximized resource utilization by providing informed recommendations regarding hardware, software, or infrastructure adjustments based on observed performance patterns in the Epic environment.
- Implementation and maintaining Epic Monitor
- Responsible for quarterly Nova Notes and Training material
- Contributed to successful project completion with rigorous testing and validation procedures for new or updated Epic features.
- Safeguarded data integrity by implementing robust security measures for both internal and external access to Epic applications.
- Personalization of Epic specific to Organizational needs
- Trained and lead classes on CPOE -Computer Physician Order Entry
- Implemented and built Inpatient Nurse Brain for multiple organizations
- Optimized patient care processes by customizing Epic modules according to specific departmental needs.
- Streamlined reporting processes with the customization and creation of relevant dashboards within the Epic environment.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal user / system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed technical problems with high accuracy and attention to detail.
- Offered input for complex documents to support client-ready final versions.
- Defined IT process workflows through meetings with stakeholders.
Mother-Baby Registered Nurse
St. Elizabeth Healthcare
12.2010 - 11.2017
- Team Lead / Charge Nurse
- Promoted early bonding experiences between mothers and infants by encouraging skin-to-skin contact immediately after delivery.
- Conducted comprehensive assessments to identify potential complications in both the mother and baby during the birthing process.
- Administered medications as prescribed while diligently observing for adverse reactions or side effects.
- Demonstrated cultural competence by addressing diverse patient needs with sensitivity and respect, fostering a welcoming environment for all families.
- Served as a preceptor for newly hired nurses or nursing students in clinical rotations, providing mentorship and guidance.
- Assisted healthcare providers with medical procedures such as epidurals, cesarean sections, and neonatal resuscitations when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of obstetrics nursing.
- Assisted lactation consultants in addressing breastfeeding challenges faced by new mothers, offering guidance on latch techniques and positioning.
- Implemented evidence-based practices in maternal-child nursing to promote optimal health outcomes for both mother and baby.
- High risk patients with pre-eclampsia Help implement a PIH protocol for Provider Order Sets entered in Epic.
- Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care and breastfeeding.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
Bachelor of Science - Nursing
Northern Kentucky University
Skills
- Microsoft Outlook, Teams, Word, Excel, PowerPoint
- Patient assessments
- Basic Life Support (BLS)
- Pediatric advanced life support (PALS)
- Advanced cardiovascular life support (ACLS)
- EKG interpretation
- Medication administration
- EMR / EHR
- Care coordination
- Case management
- Specialized Healthcare Referrals
- Medical Supply Management
Accomplishments
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Supervision - Headed onboarding process for new nursing staff.
- Resolved product issue through consumer testing.
Languages
English
Timeline
Registered Nurse, Emergency Department
St. Elizabeth Healthcare
07.2025 - Current
RN Nurse Navigator
UCI Health
09.2024 - 06.2025
Systems Analyst
Vaya Health
09.2023 - 03.2024
RN Case Manager
St. Elizabeth Healthcare
08.2022 - 09.2023
Senior EPIC Application Analyst
St. Elizabeth Healthcare
11.2017 - 07.2022
Mother-Baby Registered Nurse
St. Elizabeth Healthcare
12.2010 - 11.2017
Bachelor of Science - Nursing
Northern Kentucky University
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