Jaime Craig
Bryson City,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Paralegal
Brigham & Mattox, PLLC
02.2017 - Current
- Reduced attorney workload by drafting routine legal documents such as Deeds, Wills and Affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted Attorney in preparing answers, providing documentation, and information for discovery request.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Facilitated successful negotiations between buyers and sellers by providing comprehensive legal support.
- Mentored junior paralegals on industry best practices while fostering a collaborative work environment.
- Created detailed closing checklists to ensure accuracy and completeness of required documentation prior to finalizing transactions.
- Coordinated seamless communication between all parties involved in the transaction process through proactive outreach efforts.
- Improved overall department productivity by implementing new file management systems that streamlined document retrieval processes.
- Ensured proper recording of property transfers at local government offices, maintaining accuracy and compliance with local regulations.
- Tracked and processed easement documents in accordance with policies and applicable laws.
Front Office Assistant
Smoky Mountain Urgent Care
08.2013 - 11.2016
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Cross-trained in front-office procedures to back up reception staff.
- Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Submitted insurance claims and updated patients' insurance information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
Front Office Coordinator
Harris Regional/Sylva Hospital
03.2011 - 08.2013
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Income Maintenance Caseworker III
Swain County Department Of Social Service
08.2000 - 02.2009
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Determined if applicants met eligibility for public assistance programs.
- Over the Domestic Violence, Prescription and Eligibility Programs.
- Built a close relationship with clients during home visits for the best help for the child.
- Made referrals to appropriate services.
- Performed training for staff, families and employees of various programs and how they work.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Education
Associate of Science - Business Administration And Management
Southwestern Community College
Sylva, NC05.1992
Skills
- Case Management
- Client Communication and Support
- File and Records Management
- Conflict Mediation
- Administrative Support
- Schedule Coordination
- Proficient in MS Office, Excel and Word
Certification
- Notary Public
- Certified Income Tax
- Small Business Management
Timeline
Paralegal
Brigham & Mattox, PLLC
02.2017 - Current
Front Office Assistant
Smoky Mountain Urgent Care
08.2013 - 11.2016
Front Office Coordinator
Harris Regional/Sylva Hospital
03.2011 - 08.2013
Income Maintenance Caseworker III
Swain County Department Of Social Service
08.2000 - 02.2009
Associate of Science - Business Administration And Management
Southwestern Community College
- Notary Public
- Certified Income Tax
- Small Business Management
Similar Profiles
Courtney OliphantCourtney Oliphant
Babysitter at Clair MattoxBabysitter at Clair Mattox
Rochelle BurawaRochelle Burawa
Secretary at Mattox Interiors LLCSecretary at Mattox Interiors LLC
Nicholas LandmanNicholas Landman
Owner at Mattox Creek Construction LLCOwner at Mattox Creek Construction LLC