Jaime Craig
Bryson City,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Paralegal
Brigham & Mattox, PLLC
2017.02 - Current
- Reduced attorney workload by drafting routine legal documents such as Deeds, Wills and Affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted Attorney in preparing answers, providing documentation, and information for discovery request.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Facilitated successful negotiations between buyers and sellers by providing comprehensive legal support.
- Mentored junior paralegals on industry best practices while fostering a collaborative work environment.
- Created detailed closing checklists to ensure accuracy and completeness of required documentation prior to finalizing transactions.
- Coordinated seamless communication between all parties involved in the transaction process through proactive outreach efforts.
- Improved overall department productivity by implementing new file management systems that streamlined document retrieval processes.
- Ensured proper recording of property transfers at local government offices, maintaining accuracy and compliance with local regulations.
- Tracked and processed easement documents in accordance with policies and applicable laws.
Front Office Assistant
Smoky Mountain Urgent Care
2013.08 - 2016.11
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Cross-trained in front-office procedures to back up reception staff.
- Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Submitted insurance claims and updated patients' insurance information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
Front Office Coordinator
Harris Regional/Sylva Hospital
2011.03 - 2013.08
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Income Maintenance Caseworker III
Swain County Department Of Social Service
2000.08 - 2009.02
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Determined if applicants met eligibility for public assistance programs.
- Over the Domestic Violence, Prescription and Eligibility Programs.
- Built a close relationship with clients during home visits for the best help for the child.
- Made referrals to appropriate services.
- Performed training for staff, families and employees of various programs and how they work.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Education
Associate of Science - Business Administration And Management
Southwestern Community College
Sylva, NC05.1992
Skills
- Case Management
- Client Communication and Support
- File and Records Management
- Conflict Mediation
- Administrative Support
- Schedule Coordination
- Proficient in MS Office, Excel and Word
Certification
- Notary Public
- Certified Income Tax
- Small Business Management
Timeline
Paralegal
Brigham & Mattox, PLLC
2017.02 - Current
Front Office Assistant
Smoky Mountain Urgent Care
2013.08 - 2016.11
Front Office Coordinator
Harris Regional/Sylva Hospital
2011.03 - 2013.08
Income Maintenance Caseworker III
Swain County Department Of Social Service
2000.08 - 2009.02
Associate of Science - Business Administration And Management
Southwestern Community College
- Notary Public
- Certified Income Tax
- Small Business Management
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