Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Over Night Associate
Delano Walmart
07.2022 - 12.2022
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Loaded and unloaded merchandise using ladder and pallet jack.
Auto Care Center Manager
Walmart
01.2022 - 05.2022
Increased part shipment ratings by Number% through effective management of recall projects.
Achieved Number% increase in productivity in fixed operations, parts and service department.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Promoted positive customer experience through day-to-day supervision and management of Type facility.
Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
Provided exceptional customer service to customers, increasing customer loyalty Number%.
Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Managed daily operations of Type organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
Increased sales by $Amount by establishing goals, overseeing performance and Action.
Appraised inventory levels every Timeframe and ordered new merchandise to keep quantities well-stocked.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Monitored over Number employees' day-to-day activities and made plans to rectify issues resulting in Result.
Auto Care Department Manager
Walmart
02.2021 - 01.2022
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Systematized Number units of inventory, improving rate of internal loss prevention by Number%.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Consistently met deadlines and quality goals for accuracy and timeliness.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Tracked substitutions and informed customers of changes.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Picked quality and accurate items for Number daily customer orders.
Helped customers locate products and checked store system for merchandise at other sites.
Maximized efficiency by scanning items quickly and completing as many as Number orders per hour.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Department Manager, Stationary, Fabrics and Crafts
Walmart
10.2017 - 10.2020
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Communicated with managers of other departments to maintain transparency.
Systematized Number units of inventory, improving rate of internal loss prevention by Number%.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised processes to boost long-term business success and increase profit levels.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Coached and assisted employees with adapting to new processes.
Automotive Technician
Walmart
10.2014 - 10.2017
Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Replaced damaged, missing or defective parts with new and refurbished components.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Changed, rotated and balanced tires on different types of vehicles.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained accurate records of time and materials required to perform repairs and service.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
Certificate - Medical/dental Front Office
Golden State Business College
Visalia, CA
06.2001
GED -
Porterville Adult School
Porterville, CA
02.1996
Skills
Organizational Management
Time Management
Customer Satisfaction
Sales Expertise
Excellent People Skills
Product and Service Sales
Money Handling
Product Promotion
Adapt to Diverse Groups
Cash Register Operation
Customer Needs Assessments
Social Perceptiveness
Appeals Support
Multitasking Strengths
Signage Changes
Sales Trends
Pricing Changes
Stocking and Replenishing
Customer Service
Verbal Communication
Cash Handling Accuracy
Sales Training
Inventory Control Procedures
Complex Problem-Solving
Strategic Planning
Speaking Clearly
Merchandising Proficiency
Negotiation Tactics
Services Sales
Folding Clothes
Meeting Deadlines
Sales Goal Attainment
Reading Comprehension Skills
Inventory Tracking
Documentation and Recordkeeping
Retail Store Operations
Store Opening and Closing
Conflict Resolution
Teamwork and Collaboration
Special Orders
Verbal and Written Communication
Listening Skills
Merchandise Display
Suggestive Selling
Stockroom Upkeep
Serve Customers
Returns and Exchanges
Effective Selling Techniques
Stockroom Organizing
Store Policies and Procedures
Merchandise Receiving and Handling
Adaptable and Flexible
Merchandising and Display
Exceeding Customer Expectations
Team Cooperation
Languages
Asl
Professional Working
Timeline
Over Night Associate
Delano Walmart
07.2022 - 12.2022
Auto Care Center Manager
Walmart
01.2022 - 05.2022
Auto Care Department Manager
Walmart
02.2021 - 01.2022
Online Personal Shopper
Walmart
10.2020 - 02.2021
Department Manager, Stationary, Fabrics and Crafts
Discharge Advocate /Utilization Review Specialist at Kaweah health medical centerDischarge Advocate /Utilization Review Specialist at Kaweah health medical center