Jaime Crotwell
Tampa
Summary
Results-oriented professional with advanced knowledge in aesthetic treatments. Committed to educating clients and driving sales growth, consistently meeting and exceeding targets while fostering strong relationships with aesthetic brands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician, Head of Aesthetics
Brandon Dermatology
Brandon, FL
02.2020 - Current
- Deliver customized skincare treatments to enhance patient satisfaction and address individual concerns.
- Educate clients on post-treatment care, promoting optimal results and long-term skincare health.
- Develop treatment plans based on thorough skin assessments and client goals.
- Lead and manage a team of aestheticians while collaborating with 5 physicians and 5 physician assistants to optimize patient outcomes and business growth.
- Generate $600,000+ in annual revenue individually through treatments and skincare sales.
- Conduct 50-60 client consultations and treatments weekly, driving high conversion rates and repeat business.
- Build and maintain strong relationships with 15+ aesthetic brands and device representatives, staying current on protocols and identifying growth opportunities.
- Manage and forecast inventory across 4 locations, ensuring optimal stock and supporting revenue targets.
- Consistently meet and exceed monthly and quarterly sales goals.
- Represent the practice and partner brands with professionalism across all client interactions.
Help Desk Operator/Dispatcher
Acts360
Brandon, FL
08.2016 - 02.2020
- Provided technical support via phone and email for hardware and software issues.
- Diagnosed and resolved customer inquiries using ticketing systems efficiently.
- Collaborated with IT team to improve troubleshooting workflows and reduce resolution times.
- Trained new help desk staff on system protocols and customer service best practices.
- Managed and coordinated schedules for 5+ technicians on daily basis to ensure customer satisfaction in a timely manner.
Care Coordinator Benefit Authorization
Metlife
Tampa, FL
11.2015 - 07.2016
- Coordinated care plans among multidisciplinary teams to enhance patient outcomes.
- Facilitated communication between patients and healthcare providers to ensure continuity of care.
- Researched and determined long term care benefit eligibility for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
President of Parent Teacher Association
International School of Stuttgart
Stuttgart, Germany
08.2011 - 06.2014
- Responsible for the planning, fundraising, and execution of new PTA sponsored football pitch at ISS.
- Planned and oversaw large events, such as an annual “Multicultural Evening”, with at least 20 vendors and more than 1,000 attendees.
- Worked closely with the Admissions office at ISS to assist with incoming international families.
- Oversaw the highest budget for the PTA at ISS.
- Created all invitations, posters and marketing tools for PTA events.
- Responsible for the communication of PTA throughout two international school facilities.
- Played key role in the largest surplus of PTA funds in ISS history.
Education
Aesthetics
Beauty And Health Institute
Tampa, FL05-2020
Associate of Arts - General Studies
College of Southern Maryland
La Plata, MD06-1997
Skills
- Aerolase Laser
- IPL Laser
- Morpheus8 (Microneedling RF)
- Hydrafacial
- Chemical Peels (TCA, Salycilic Acid, Glycolic Acid, VI Peel)
Advanced knowledge and experience of the following treatments and devices:
- Laser Hair Removal
- Microneedling
- Dermaplaning
- Microdermabrasion
- Coolsculpt
- Electrology
Certification
- Facial Specialist - Florida Department of Business and Professional Regulation
- Electrologist - Florida Department of Health
- Laser Safety Officer - Board of Laser Safety
Timeline
Licensed Medical Aesthetician, Head of Aesthetics
Brandon Dermatology
02.2020 - Current
Help Desk Operator/Dispatcher
Acts360
08.2016 - 02.2020
Care Coordinator Benefit Authorization
Metlife
11.2015 - 07.2016
President of Parent Teacher Association
International School of Stuttgart
08.2011 - 06.2014
Aesthetics
Beauty And Health Institute
Associate of Arts - General Studies
College of Southern Maryland