JAIME DANIEL
Renton,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Detail-oriented with exceptional communication and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Business Owner/Professional Photographer
Littlest Wishes Photography
05.2017 - 12.2024
- Maintain complete and accurate documentation and updated account information to maintain client records
- Recommended services and products to clients, thoroughly explaining details and paying attention to special needs or wants
- Increased production rates by reevaluating and readjusting workflows as needed
- Delivered excellent customer service and earned a reputation for exceeding service standard goals
- Communicated professionally with clients, vendors and other industry contacts
- Promptly responded to inquiries and requests from prospective clients
- Created and revised client/photographer session contracts
- Participated in ongoing education to stay up-to-date on current trends and develop new skills to grow the business
- Thorough record keeping of expenses and income for tax purposes
RN Care Manager
Valley Family Medicine
07.2016 - 01.2017
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status
- Conducted re-evaluations to address changes in needs and conditions, introducing revisions to care plans
- Authored clinical notes and updates to be reviewed by patient's primary physician
- Used EPIC to maintain database of relevant information for practitioners to access and coordinate patient care
- Responded promptly and professionally to patient questions and concerns
- Effectively communicated with physicians regarding patient needs, performance, medications and changes
RN, Labor & Delivery
Valley Medical Center
11.2012 - 07.2016
- Managed care from admission to discharge
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
- Thoroughly documented all patient care to keep records current and support accurate treatments
- Participated in chart reviews to ensure appropriate documentation criteria was met by all medical staff throughout the unit
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Monitored patient reactions to drugs and carefully documented findings
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease and/or delivery process and discharge instructions
Lead Front Desk Receptionist
Pediatric Associates
10.2006 - 03.2008
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used computer programs and registration systems to schedule patient appointments
- Checked patient insurance and demographic to keep information current
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Trained new team members on company procedures, customer service and issue resolution
- Transcribed phone messages and relayed to appropriate personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Nanny
05.2004 - 09.2006
Store Manager
The Picture People
05.2001 - 04.2004
- Responsible for hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Science - Registered Nursing
Highline Community College
Des Moines, WA01.2012
High School Diploma - undefined
Robinswood High School
Bellevue, WA01.2000
Skills
- Detail oriented
- Time management
- Customer service expert
- Thorough documentation
- Strong organizational skills
- Sensitive information handling
- Professional verbal and written communication
- Skilled in handling multiple tasks and working under pressure
- Skilled in computer applications like MS Word, Excel and PowerPoint
- Experience with EPIC
Timeline
Business Owner/Professional Photographer
Littlest Wishes Photography
05.2017 - 12.2024
RN Care Manager
Valley Family Medicine
07.2016 - 01.2017
RN, Labor & Delivery
Valley Medical Center
11.2012 - 07.2016
Lead Front Desk Receptionist
Pediatric Associates
10.2006 - 03.2008
Nanny
05.2004 - 09.2006
Store Manager
The Picture People
05.2001 - 04.2004
High School Diploma - undefined
Robinswood High School
Associate of Science - Registered Nursing
Highline Community College
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