Jaime Davis
Ft. Washakie,WY
Summary
Accomplished professional with expertise in customer service and quality control, honed at Shoshone Rose Casino & Hotel. Proven ability to enhance guest satisfaction and ensure product compliance. Skilled in problem-solving and attention to detail, driving operational efficiency and fostering team collaboration. Successfully trained staff, improving quality assurance by 20%.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Shoshone Rose Casino & Hotel
11.2022 - Current
- Greeted guests with professionalism, ensuring a welcoming environment.
- Managed multi-line phone system, efficiently directing calls and inquiries.
- Coordinated check-in and check-out processes to enhance guest satisfaction.
- Processed reservations using hotel management software, maintaining accuracy.
- Maintained front desk area organization, promoting a clean and orderly appearance.
- Collaborated with housekeeping staff to ensure timely room readiness for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Quality Control Inspector
JTJ Engineering
01.2010 - 08.2013
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Identified defects and non-conformities, documenting findings for corrective action.
- Collaborated with production teams to address quality issues and enhance operational efficiency.
- Utilized inspection tools such as calipers, micrometers, and gauges to verify product specifications.
- Trained new staff on quality assurance protocols and inspection techniques.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Quality Control Inspector
Nova Kote
1999 - 2008
Education
High School Diploma - Grneral Studies
Chesapeake High School
Pasadena, MD05.1994
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- Guest relations
- Visitor registration
Timeline
Front Desk Receptionist
Shoshone Rose Casino & Hotel
11.2022 - Current
Quality Control Inspector
JTJ Engineering
01.2010 - 08.2013
Quality Control Inspector
Nova Kote
1999 - 2008
High School Diploma - Grneral Studies
Chesapeake High School