Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Jaime Decareau

Client Success Manager
Bethel,ME

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Client Success Manager

Paragryn
11.2022 - Current
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Assisted clients with strategic processes and provided with necessary tools to achieve success.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Case Specialist

EightyEight Labs
03.2015 - 10.2022
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided back up for customer service managers.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed and implemented comprehensive salesperson training program.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic and payment information in system.

Customer Service Representative

Avery Insurance Agency, Inc
10.2008 - 11.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Office Administrative Assistant

Parsi Osorio Dumal Dental
02.2008 - 10.2008
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Completed patient referrals to other medical specialists.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.

Insurance Specialist

Chase & Lunt Insurance
02.2002 - 03.2007
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Sold auto and home insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Drove team revenue totals by bringing in top sales numbers.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Customer Service Associate

First & Ocean Bank
02.2000 - 02.2002
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Accepted and processed account payments.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Education

High School Diploma -

Exeter High School
Exeter, NH
06.1997

Skills

  • Interdepartmental Collaboration
  • Salesforce Software
  • Script Proofing
  • Information Updates
  • Sales Quota Management
  • Customer Service and Assistance
  • Customer Complaint Resolution
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Effective Customer Communication
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Customer Account Management
  • Efficient and Detail-Oriented
  • High-Volume Environments
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Special Assignments
  • Understanding Customer Needs
  • Credit and Debt Card Processing
  • Telephone Etiquette
  • Outstanding Interpersonal Skills
  • Meeting Sales Goals
  • Teamwork and Collaboration
  • POS System Operations
  • Upselling Techniques
  • Upselling Strategies
  • Excellent Written and Verbal Communication
  • Closing Sales
  • Product and Service Knowledge
  • Inside and Outside Sales
  • Sales Expertise
  • Online Chat
  • Converting Leads
  • Client Development and Retention
  • Technological Knowledge
  • Sales Generation
  • Auto Dialers
  • Quotas and Goals
  • Sales Calls
  • Orientation and Onboarding
  • Sales Goals
  • Special Requests

Languages

English

Timeline

Client Success Manager

Paragryn
11.2022 - Current

Case Specialist

EightyEight Labs
03.2015 - 10.2022

Customer Service Representative

Avery Insurance Agency, Inc
10.2008 - 11.2009

Office Administrative Assistant

Parsi Osorio Dumal Dental
02.2008 - 10.2008

Insurance Specialist

Chase & Lunt Insurance
02.2002 - 03.2007

Customer Service Associate

First & Ocean Bank
02.2000 - 02.2002

High School Diploma -

Exeter High School
Jaime DecareauClient Success Manager