Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Jaime D. gonzalez

Austin,TX

Summary

I am a result-driven retail management professional determined to exceed company expectations in sales, store standards and goals. Forward thinking in addressing and resolving concerns, optimizing sales opportunities, and engaging with customers to promote loyalty and drive sales. Stores under my leadership have consistently earned a top rating out of 100+ stores in our “rank and stack” evaluation system.

Overview

27
27
years of professional experience

Work History

Retail Manager

Twin Liquors
01.2008 - Current
  • Maintained proper product levels and inventory controls for merchandising and organizing backroom and adhering to shelf schematics.
  • Coached associates in product specifications, sales strategies, understanding sales incentives, with results showing in store growth.
  • Observed each employees’ individual strengths and initiated a coaching plan to improve areas of weakness.
  • Ensured that all employees understand and follow all company, TABC and any other legal regulatory rules daily.
  • The ability to manage without being domineering or unnecessarily controlling, the ability to motivate employees to greater levels of productivity.

Store Associate

Twin Liquors
01.2006 - 01.2008
  • Educated customers on current promotions and products using convincing sales tactics.
  • Organizing shelves to maintain the store’s visual appeal, promote specific merchandise and engage with customers.
  • Helped locate products for customers and source rare wines.
  • Organized and ordered product for conducting successful wine tastings.
  • Contributed to team objective of maximizing sales goals.

Server/Sommelier

Shoreline Grill
02.2002 - 06.2006
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Assisted in training new servers on menu items and effective service techniques.
  • Resolved guest complaints swiftly, enhancing overall satisfaction with dining experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Head Server

Fogo De Chao
09.2000 - 01.2002
  • Supervised dining room operations, ensuring exceptional service standards and guest satisfaction.
  • Trained and mentored junior servers, enhancing team performance and service efficiency.
  • Developed and implemented new service protocols, improving overall workflow effectiveness.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.

FOH Manager

North Side Cafe
03.1999 - 09.2000
  • Supervised front-of-house operations, ensuring high customer service standards and staff performance.
  • Coordinated team schedules, optimizing staffing levels to enhance workflow efficiency.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.

Education

Wine Studies

09.2025

Mass Communications

SWT, San Marcos
01.1999

Skills

  • Store operations
  • Inventory control
  • Complaint resolution
  • Team Training
  • Staff management
  • Leadership development
  • Merchandise planning
  • Operations management
  • Loss prevention
  • Process and procedure development

Languages

Spanish
Limited Working

Hobbies and Interests

I enjoy fishing and hunting on the South Texas coast, exploring adventures in our Forest River travel trailer with my wife and our two dogs. We volunteer with the Texas Coastal 4x4 beach cleanup every May. I enjoy tasting wine with friends, cooking, and hosting get togethers. On Sunday’s I can be found working on one of our vehicles or helping neighbors.

Timeline

Retail Manager

Twin Liquors
01.2008 - Current

Store Associate

Twin Liquors
01.2006 - 01.2008

Server/Sommelier

Shoreline Grill
02.2002 - 06.2006

Head Server

Fogo De Chao
09.2000 - 01.2002

FOH Manager

North Side Cafe
03.1999 - 09.2000

Mass Communications

SWT, San Marcos

Wine Studies

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Jaime D. gonzalez