Jaime Diaz
South Milwaukee
Summary
Results-driven professional with experience in supervising operations and training new staff in the food service industry. Proven track record of enhancing customer engagement and satisfaction through effective public speaking and conflict resolution skills.
Overview
2
2
years of professional experience
Work History
Dairy Product Technician
UW-Platteville
Platteville, WI
02.2025 - Current
- Operated dairy equipment to cerate different ice cream flavors with a team.
- Properly transported ice cream to various locations across campus for school events.
- Worked school events selling ice cream at fundraisers and school activities, usually in charge of handling money.
Residence Hall Tour Guide
UW-Platteville
Platteville, WI
09.2025 - 01.2026
- Guided diverse groups through campus residence halls, enhancing visitor engagement and satisfaction. Answering any questions they had as well as talking about my own experience on campus to help guide their college decisions.
- Developed and delivered educational presentations on university history and programs.
- Adapted tours to accommodate various audience needs, ensuring inclusivity and accessibility.
Candy Cloud Shift Lead
Candy Cloud
Oak Creek, WI
03.2025 - 08.2025
- Supervised daily operations to ensure efficient workflow and employee productivity.
- Trained new staff on safety protocols and operational procedures, such as taking apart and cleaning ice cream machines as well as prep equipment such as an electric lemon juicer.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Closed out the work shift using company guidelines including the following, closing the register, counting the money made that day and putting surplus back int he safe, as well as writing checks for the bank for said surplus from time to time.
Cat Shelter Volunteer
Second Hand Purrs
Milwaukee, WI
03.2024 - 09.2025
- Provided daily care and feeding for shelter cats, ensuring health and well-being.
- Assisted in cleaning and maintaining shelter facilities such as doing laundry for all blankets and sleeping pads used in cages, and promoting a safe environment for animals and visitors by making sure kittens stay in their play room, feral cats stayed isolated until properly slowly introduced to people and putting up gates to separate sections of the shelter.
- Educated potential adopters on cat care and behavior, enhancing adoption success rates.
- learned proper handling techniques, how to administer medication such as oral pills, and eye drops for sick cats, handled feral cats, learned to use an incubator to help newborn kittens.
Education
Bachelor of Science - Zoology
University of Wisconsin, Platteville
Platteville, WI05-2029
Skills
- Machine operation
- Computer skills
- Flexibility
- Product assembly
- Problem identification
- Animal behavior
- Employee training
- Customer service focus
- Guest service
- Conflict resolution
- Public speaking
- Presentation skills
Languages
Spanish
Native or Bilingual
Interests
- Youth Development Programs
- Backpacking and Hiking
- Participating in cultural exchange programs and homestays
- Avid Reader
- Volunteering
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Residence Hall Tour Guide
UW-Platteville
09.2025 - 01.2026
Candy Cloud Shift Lead
Candy Cloud
03.2025 - 08.2025
Dairy Product Technician
UW-Platteville
02.2025 - Current
Cat Shelter Volunteer
Second Hand Purrs
03.2024 - 09.2025
Bachelor of Science - Zoology
University of Wisconsin, Platteville