Jaime Durand

• Developed strategies for managing contractual relationships with vendors and suppliers.
• Participated in negotiations with vendors to obtain favorable terms and conditions on contracts.
• Monitored vendor performance against established service level agreements.
• Evaluated existing contracts for renewal or termination decisions based on current business needs.
• Drafted new contracts, amendments, extensions, renewals, as needed.
• Collaborated with internal stakeholders to develop effective solutions to contract issues or disputes.
• Maintained accurate records of all contractual documents in a secure repository system.
• Ensured timely notification of any changes or updates required by external vendors.
• Tracked key performance indicators associated with contracted services or products to include physical inventories and processes for maintaining the data.
• Established clear review process throughout contract period to assess performance against expectations and requirements.
• Supported the Service Now Implementation to include support of ITIL processes following the implementation.

• Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
• Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
• Updating existing forms in Remedy TEST and Production in order to modify groups for various supported systems
• Processing Remedy Request through the administrative modules
• Proficient in Remedy 7.5, 7.6 & 8.1, SharePoint and the ITIL v3.
• Updating and Analyzing Marine Corps data in Remedy, working with the customer
• Processing and updating monthly reports for all SPAWAR supported systems
• Customizing Remedy forms to the customers satisfaction
• Updating existing forms in Remedy TEST and Production in order to modify groups for various supported systems

• Lead a team to ensure data was processed to meet specific deadlines for transitioning 185 USMC sites with 10,000 assets from the legacy network to the Navy Marine Corps Intranet (NMCI) network as dictated by USN/USMC Execution Discipline using the Enterprise Tool (NET) to include continuing efforts to refresh each site after 3 years.
• Review of purchase orders, invoices and contracts for processing.
• Develop process documents giving recommendations to processes and procedures
• Remedy Configuration/Permissions Management, Template Development and Queue Management
• Report and Analyze negative ticket trends and report issues Remedy Queue Managers.
• Conduct weekly analysis of ticket processing to ensure proper procedures and policies are being utilized.
• Actively working in Remedy tools to process requests in the Administration, Asset Management, Service Request Entry and Incident Management Modules throughout MARFORRES.
• Participated is the Remedy 8.1 upgrade testing, provided training to contract and government employees
• Proficient in SharePoint maintaining document libraries.
• Utilizing the Information Technology Infrastructure Library lifecycle (ITIL) to effectively track and manage process improvement.
• Coordination and attendance of the daily, weekly and monthly meetings with Leadership.
• Create, maintain and update schedules and databases.
• Process all data calls issued by the Senior Leadership to include data collection and coordination.
• Review of Task Orders to ensure approval for our Refresh Scheduling efforts.
• Track equipment that may be shipped to a site and/or currently at the site.

Human Resource

• Team Lead for employees located on-site and remote
• Assist employees with benefits as needed to include conducting entry and exit interviews
• Assist with Issue Resolution by providing documentation, solutions and/or correcting the problem.
• Manage permission and access settings for all employees in our systems.
• Process daily and weekly timesheets for employees.
• Conduct Performance Evaluations for employees once a year.
• Nomination of Monthly and Quarterly Awards for the Team.
• Conduct all training efforts for the MARFORRES contract/government employees.
• Recruiting and Interviews conducted for any New Employee Hires

• Maintain all Personnel files on 73 employees, conduct all entry and exit interviews with employees discussing benefits and compensation, update any HR changes within the department based on newsletters and personnel handbooks, assisted employees with all benefits, process all payroll, accounts payable/receivables.

• Maintain financial documents, spreadsheets, and narrative reports, prepare purchase orders using payment system, process all employee travel orders and maintain travel database, input employee data into payroll systems, develop and maintain slide presentations to support departmental and command activities, maintain chronological budget files for the Budget Officer and all payroll files.