Jaime Eheler
Oregon City,OR
Summary
Compassionate Outpatient Treatment Office Manager that is well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Outpatient Administrative Assistant with 11-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care, and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
13
13
years of professional experience
Work History
Office Manager/Administrative Assistant
Helping Professionals Wellness Center
02.2016 - Current
- Served as a friendly and helpful office manager, performing administrative tasks, and ensuring high quality customer service to our patients
- Greeted visitors and answered incoming calls, providing information to callers, or redirecting them to the appropriate personnel
- Organized and maintained filling systems both paper and electronic
- Assisted with scheduling meetings and appointments for the office staff
- Provided patient-centered customer service and scheduling of appointments for outpatient services
- Ensured accurate data entry into electronic medical records system
- Collected co-pays and insurance data, applying full and proper payment to patient accounts
- Maintained current knowledge of all applicable laws, regulations, policies, and procedures related to outpatient services
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Teras Interventions and Counseling
02.2012 - 01.2016
- Greeted clients and answered incoming calls, provided information, and scheduled appointments
- Organized and maintained filing systems, both paper and electronic
- Prepared patient charts prior to each appointment
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms, and documents
- Assisted with referrals and prepared medical records for patients
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
GED -
Clackamas Community College
01.2005
Skills
- Microsoft Office Suite
- EMR
- ICD-10
- Appointment Scheduling
- Knowledge of patient privacy (HIPAA)
- Prioritizing Patients
- Multi-Line Phone Proficiency
- Strong Problem Solver
- Types 63 WPM
- Insurance Eligibility Verifications
- Customer Service
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines
- Advanced knowledge of the technical health care processes
- Clear oral/written communication
- Billing
Timeline
Office Manager/Administrative Assistant
Helping Professionals Wellness Center
02.2016 - Current
Administrative Assistant
Teras Interventions and Counseling
02.2012 - 01.2016
GED -
Clackamas Community College
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