JAIME E KOSTENBADER
Ashville,OHIO
Summary
Proven expertise with 10+ years experience in the field of Cosmetology, Customer Service, Administrative Management, Guest Service, and Operations Coordination. Strong business acumen both independently (owned a photography business for 5 years) and proven experience adapting to environments varying in team size and scope. Proficient in Microsoft Word, Excel, Power Point, and Outlook. Faxing, filing, copying, collating, general administrative tasks. Type 60+ WPM. Flexible and Adaptable. Assimilates quickly in transitions, switching roles as needed to maintain productivity. Embraces new concepts and methods. Detail-oriented and conscientious. Keen eye for errors and inconsistencies. Proven leader in innovative process enhancements. Exceptional ability to motivate team members and customers to gather all data necessary to properly coordinate projects in a timely manner. Accomplished communicator with excellent analytical skills and ability to relate to people at any level of business and management. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations and Marketing Support Manager
Vital Installs
Ohio
11.2024 - Current
- - Job Coordination: Plan and coordinate technician schedules and assignments for timely, efficient job completion. Manage work orders, job priorities, and technician availability.
- - Logistics Management: Oversee logistics to ensure tools, materials, and equipment are available and delivered on time. Manage inventory and supplier coordination.
- - Customer Communication: Act as the primary customer liaison for technician visits. Ensure clear communication on job details, schedules, and changes.
- - Team Management: Lead and support technician team, including recruitment, training, and performance development.
- - Quality Assurance: Inspect and follow up on jobs to ensure completion meets company and customer standards.
- - Safety Compliance: Enforce safety protocols and ensure compliance with health and safety regulations.
- - Performance Monitoring: Track technician performance and implement strategies to improve productivity and efficiency.
- - Problem Resolution: Handle escalated issues, both technical and customer-related, ensuring resolution during job execution.
- - Stakeholder Engagement: Work with sales, customer support, and management for operational alignment.
- - Marketing Coordination: Support marketing strategies and promotional campaigns with the marketing team.
- - Office Duties: Handle administrative tasks and office operations to maintain efficiency.
- - Expense Management: Oversee budgeting and expenses, implement cost control, and manage resource allocation.
- - Shipping and Receiving: Manage incoming/outgoing shipments and ensure accurate inventory documentation.
- - General Support: Provide day-to-day support to operations and contribute to business success through general assistance as needed.
Senior Service Coordinator
Limbach
Ohio
02.2019 - 11.2024
- - Plan, organize, control, and coordinate all aspects of service department
- - Schedule resources, perform invoicing tasks, coordinate contract information, coordinate projects, and handle issues (perform communication and offer outstanding customer service to HVAC and related services external customers by phone, e-mail, etc.)
- - Work with Operations Manager to schedule jobs based on the expected complexity of the call against the capability of available personnel (e.g., HVAC technicians)
- - Manage equipment, special tools, and other assets for the Service Department
- - Offer excellent administrative support for department managers, the owner-team, internal/external customers, and Service Division colleagues
- - Coordinate with appropriate departments to prepare for business needs
- - Schedule necessary milestones with the customer and sales via Outlook and internal scheduling systems
- - Train designated employees in proper servicing procedures, practices, and promotion of the organization's quality standards and corporate mission
- - Partners with process management, product management and provisioning to resolve newly identified solutions
- - Replies to all communications within 24 business hours, typically in 4 business hours
- - Promptly resolves issues that could potentially cause a delay for HVAC technicians and other business customers/clients/stakeholders
- - Consistently receives outstanding internal and external customer compliments that have been shared with upper management across departments
- - Manage 1 Direct Report
Operations Coordinator
TP Mechanical Contractors
08.2015 - 12.2018
Owner & Operations
Jamison JoLeen Photography
01.2012 - 01.2017
Childcare
In Home
01.2012 - 01.2016
Self-Employed Cosmetologist
01.2006 - 01.2014
Cosmetologist
Kenneth's Design Group
01.2000 - 01.2006
Education
Nationwide Beauty Academy
01.2010
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Ohio State School of Cosmetology
01.1996
Skills
- Individualized service plans
- Resource Utilization
- Fundraising coordination
- Accurate Recordkeeping
- Staff management
- Strategic planning
- Project management
- Customer relationship management (CRM)
- Vendor relations
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Organizational skills
Certification
Certified OSHA 10
Timeline
Operations and Marketing Support Manager
Vital Installs
11.2024 - Current
Senior Service Coordinator
Limbach
02.2019 - 11.2024
Operations Coordinator
TP Mechanical Contractors
08.2015 - 12.2018
Owner & Operations
Jamison JoLeen Photography
01.2012 - 01.2017
Childcare
In Home
01.2012 - 01.2016
Self-Employed Cosmetologist
01.2006 - 01.2014
Cosmetologist
Kenneth's Design Group
01.2000 - 01.2006
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Ohio State School of Cosmetology
Nationwide Beauty Academy