Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaime E Palma

System Administrator
Palmdale,CA

Summary

Purpose-driven Computer Systems Analyst with a background in scripting, debugging and monitoring the status of servers and workstations. A bilingual employee with over 9 years of working in computer systems. Offering talent in identifying issues and applying corrective techniques to mitigate risks.

Overview

15
15
years of professional experience
4062
4062
years of post-secondary education
1
1
Certification

Work History

Computer System Analyst

Northrop Grumman
07.2021 - Current
  • Troubleshoot and support critical machines like HMI and CCTV systems for the manufacturing line
  • Analyze vulnerabilities; research and remediate them
  • Work with Cyber Security teams to make sure machines are in compliance
  • Manage and support backup servers for critical machines
  • Design and lead projects to improve system performance, security, and operational efficiency
  • Automate tasks using PowerShell script for enhanced productivity
  • Collaborate with different teams across the country to resolve issues and to improve workflow
  • Collaborate with networking/firewall teams to configure VLANs and ensure device security
  • Experience with ServiceNow and VFire ticketing systems
  • Train new team members on systems and procedures
  • Create procedures for configurations and for troubleshooting
  • Working with VMs for special purpose situations

PC Network Support Tech 3

Northrop Grumman
02.2020 - 07.2021
  • Worked closely with networking/firewall teams to configure secure VLANs and firewall rules
  • Used ServiceNow to track and manage service requests and issues,
  • Managed inventory for IT assets and devices

PC Network Support Tech 3

WestWind Engineering, Inc.
10.2015 - 02.2020
  • Desktop Support | December 2016 – February 2020
  • Trained new employees and provided desktop support
  • Managed inventory, installed software, and troubleshot desktop issues
  • Specialized in Thin Clients, using SCCM and Active Directory for system management
  • Remote Desktop Support | October 2015 – December 2016
  • Provided remote support for employees, ensuring smooth operations for remote workers
  • Repaired broken computer hardware and managed troubleshooting remotely

Store Manager

Subway
11.2009 - 10.2015
  • Managed staff, inventory, and customer relations, earning multiple sales and performance awards

Education

CompTIA Security Plus -

HP and Dell Certification -

DeVry University -

DeVry University
Sherman Oaks, CA
05.2001 - 06.2023

Skills

  • Embedded Microprocessor Interface (Raspberry Pi, Arduino)

  • Electronic Motors/Relays/PLCs

  • Windows/Mac/Linux OS

  • MS Office/Visio

  • Tenable

  • SolarWinds

  • Active Directory

  • SCCM

  • Veeam

  • Veritas

  • Python

  • C/C

  • Java

  • Visual Basic

  • PowerShell

  • DFARS Compliance

  • Vulnerability Management

  • Backup Solutions

  • System Architecture

  • Network Security

  • Automation with PowerShell

  • AWS

  • Docker

  • Server administration

  • IT risk management

Certification

CompTIA Security+ - Computing Technology Industry Association (CompTIA).

Timeline

Computer System Analyst

Northrop Grumman
07.2021 - Current

PC Network Support Tech 3

Northrop Grumman
02.2020 - 07.2021

PC Network Support Tech 3

WestWind Engineering, Inc.
10.2015 - 02.2020

Store Manager

Subway
11.2009 - 10.2015

DeVry University -

DeVry University
05.2001 - 06.2023

CompTIA Security Plus -

HP and Dell Certification -

Similar Profiles

CREATE PROFILE
Jaime E PalmaSystem Administrator