Jaime E Palma
System Administrator
Palmdale,CA
Summary
Purpose-driven Computer Systems Analyst with a background in scripting, debugging and monitoring the status of servers and workstations. A bilingual employee with over 9 years of working in computer systems. Offering talent in identifying issues and applying corrective techniques to mitigate risks.
Overview
15
15
years of professional experience
4062
4062
years of post-secondary education
1
1
Certification
Work History
Computer System Analyst
Northrop Grumman
07.2021 - Current
- Troubleshoot and support critical machines like HMI and CCTV systems for the manufacturing line
- Analyze vulnerabilities; research and remediate them
- Work with Cyber Security teams to make sure machines are in compliance
- Manage and support backup servers for critical machines
- Design and lead projects to improve system performance, security, and operational efficiency
- Automate tasks using PowerShell script for enhanced productivity
- Collaborate with different teams across the country to resolve issues and to improve workflow
- Collaborate with networking/firewall teams to configure VLANs and ensure device security
- Experience with ServiceNow and VFire ticketing systems
- Train new team members on systems and procedures
- Create procedures for configurations and for troubleshooting
- Working with VMs for special purpose situations
PC Network Support Tech 3
Northrop Grumman
02.2020 - 07.2021
- Worked closely with networking/firewall teams to configure secure VLANs and firewall rules
- Used ServiceNow to track and manage service requests and issues,
- Managed inventory for IT assets and devices
PC Network Support Tech 3
WestWind Engineering, Inc.
10.2015 - 02.2020
- Desktop Support | December 2016 – February 2020
- Trained new employees and provided desktop support
- Managed inventory, installed software, and troubleshot desktop issues
- Specialized in Thin Clients, using SCCM and Active Directory for system management
- Remote Desktop Support | October 2015 – December 2016
- Provided remote support for employees, ensuring smooth operations for remote workers
- Repaired broken computer hardware and managed troubleshooting remotely
Store Manager
Subway
11.2009 - 10.2015
- Managed staff, inventory, and customer relations, earning multiple sales and performance awards
Education
CompTIA Security Plus -
HP and Dell Certification -
DeVry University -
DeVry University
Sherman Oaks, CA 05.2001 - 06.2023
Skills
- Embedded Microprocessor Interface (Raspberry Pi, Arduino)
- Electronic Motors/Relays/PLCs
- Windows/Mac/Linux OS
- MS Office/Visio
- Tenable
- SolarWinds
- Active Directory
- SCCM
- Veeam
- Veritas
- Python
- C/C
- Java
- Visual Basic
- PowerShell
- DFARS Compliance
- Vulnerability Management
- Backup Solutions
- System Architecture
- Network Security
- Automation with PowerShell
- AWS
- Docker
- Server administration
- IT risk management
Certification
CompTIA Security+ - Computing Technology Industry Association (CompTIA).
Timeline
Computer System Analyst
Northrop Grumman
07.2021 - Current
PC Network Support Tech 3
Northrop Grumman
02.2020 - 07.2021
PC Network Support Tech 3
WestWind Engineering, Inc.
10.2015 - 02.2020
Store Manager
Subway
11.2009 - 10.2015
DeVry University -
DeVry University
05.2001 - 06.2023