Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaime Espinel

Surprise,AZ

Summary

Professional worker with strong background in customer service in delivering quality results through effective teamwork and adaptability. Skilled in task management, troubleshooting, problem-solving, and ensuring a positive outcome. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Lowe's
02.2024 - 12.2024
  • Customer service desk, customer service, cash handling
  • Attachment sales, replacement plan sales

Help Desk Specialist

Circle the City
08.2022 - 07.2023
  • Hardware/software support, new- hire orientation, walked users through new equipment
  • Mobile support, network troubleshooting, printer troubleshooting (laser & inkjet)
  • Intune, Microsoft 365, Azure Active Directory, Apple Business, ServiceDesk Plus

Help Desk Technician

Gila River Casinos
08.2021 - 07.2022
  • 100+ applications support, new hire desk setup (monitors, peripherals, etc.)
  • Various peripheral equipment troubleshooting, print server/network troubleshooting
  • Active Directory, asset management, PC build imaging

Education

Bachelor's - Information Technology

Grand Canyon University
Phoenix, AZ
01.2020

Skills

  • Maintain clear, positive communication to ensure a high-quality customer experience
  • Ability to explain in simple terms to users who might not understand IT terminology
  • Troubleshooting, remote support, hardware repair, application support
  • Incident management, in-depth notes for ticketing system

Certification

COMPTIA A+

Timeline

Cashier

Lowe's
02.2024 - 12.2024

Help Desk Specialist

Circle the City
08.2022 - 07.2023

Help Desk Technician

Gila River Casinos
08.2021 - 07.2022

Bachelor's - Information Technology

Grand Canyon University

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