Summary
Overview
Work History
Education
Skills
Languages
Timeline
ProjectManager

Jaime Espinoza

Dallas,TX

Summary

To obtain a challenging career in a fun and growing environment while advancing career experience with a team player attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

27
27
years of professional experience

Work History

Project Manager

Longhorn Roofing
01.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Manager

Preston Hollow ER
04.2018 - 10.2024
  • Oversaw front desk operations with eye for hospital reputation, staff productivity, and operational efficiency.
  • Managed front desk maintenance of client records and lab data.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Lead Front Office Assistant

Methodist Urgent Care
10.2016 - 04.2018
  • Responsible for registering all Urgent Care patients
  • Accumulated and entered all necessary demographic and billing information on computer system with timeliness and accuracy
  • Responsible for collecting money received from patients for medical expenses and services
  • Required to communicate effectively, demonstrating exceptional customer service skills with patients, staff, payers and other Healthcare Providers.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Maintained a clean front office environment including lobby area.

Patient Service Specialist

Baylor Institute Of Rehab
02.2016 - 09.2016
  • Responsible for all duties in office setting
  • Receiving all referrals for Physical Therapy and ensuring patient's get scheduled timely manner
  • Assuring Insurance is verified and patient is aware of financial responsibility
  • Answering phone calls and returning phone calls to patients, insurance and all personnel
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Balanced deposits and credit card payments each day.
  • Greeted patients upon arrival and verified patient information.
  • Answered incoming calls and responded to inquiries in a timely manner.

Manager

Pleasant Grove Family Medical
01.2014 - 01.2015
  • Registered patients in computer system, including demographic and billing information in timely manner
  • Verified all insurance via internet or phone
  • Handled incoming and outgoing calls.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Manager

Pro's Collision Center
05.2013 - 01.2014
  • Responsible for ensuring client satisfaction by closely monitoring and following up with cliental.
  • Required to communicate effectively with staff and clients
  • Responsible formatting all deadlines from Collision Center to and from cliental.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Supervised and managed shop operations and tasks.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.

Office Supervisor

HealthCare Clinics
10.2011 - 05.2013
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided materials preparation, notes and minute taking for meetings.
  • Monitored and evaluated office operations to ensure accuracy and efficiency.
  • Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
  • Supervised, trained and mentored staff members in the use of office equipment and procedures.
  • Reviewed incoming correspondence to determine appropriate action to be taken on each item.

Owner

Dallas Quality Collision
09.2010 - 10.2011
    • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
    • Managed large budgets, collaborating with other departments to eliminate redundancies.
    • Trained and motivated employees to perform daily business functions.
    • Established, optimized and enforced business policies to maintain consistency across industry operations.
    • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
    • Managed day-to-day business operations.
    • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Community Health Service, Billing Analyst

HealthCare Clinics
05.2009 - 09.2010
    • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
    • Worked directly with patient treatment teams and participated in care coordination procedures.
    • Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
    • Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
    • Kept tabs on customer contracts outside typical billing schedule.
    • Addressed patient concerns and provided support to vulnerable demographics.

Billing Analyst

Community Health Service
09.2008 - 04.2009
    • Responsible for ensuring correct patient demographic Information
    • Responsible for sending all medical claims to correct insurance company and verifying insurance claims via phone or internet.
    • Implemented proper execution of monthly collection letters and escalation process.
    • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
    • Worked with multiple departments to check proper billing information.
    • Provided excellent customer service, developing and maintaining client relationships.
    • Kept tabs on customer contracts outside typical billing schedule.
    • Researched and resolved billing discrepancies to enable accurate billing.

Patient Access Representative

Renaissance Hospital
06.2006 - 08.2008
  • Greeted and assisted patients with check-in procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

ER Registrar

Methodist Health Systems
01.2002 - 01.2006
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
    • Processed medical insurance claims and payments.
    • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
    • Received and routed laboratory results to correct clinical staff members.
    • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
    • Greeted visitors and initiated triage processes for clients to streamline patient flow.
    • Completed administrative patient intakes with case histories, insurance information and mandated forms.
    • Prepared and processed patient referrals and transfer requests.
    • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Dallas Quality Landscaping
01.1999 - 01.2002
    • Installed stonework according to landscape design plan and client specifications.
    • Designed programs for landscape maintenance, pest management, composting, and other related topics.
    • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
    • Removed weeds, hazards, and debris from common pathways to improve usability.
    • Applied fertilizers and pesticides to outdoor areas according to safety standards.
    • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
    • Utilized power tools and landscaping machines to maintain outdoor areas.
    • Educated clients on proper care and maintenance of landscaping projects.

Education

GED -

Dallas Can Academy
06.1998

Skills

  • Professional approach
  • Great Work Ethics (Loyal, Dependable and Reliable)
  • Licensed Medical Software
  • Proficient in (ie Collaborate MD, TSystem, Medisoft, ECW, Meditech, SMS, B BullDog, Megawest, etc)
  • Customer Service
  • Reimbursement Regulations
  • Marketing Materials
  • Coordinating Charts
  • Administrative Duties
  • Active Listening
  • Performance Management
  • Workforce Management
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Staff Management
  • Staff Training and Development
  • Team Leadership

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Project Manager

Longhorn Roofing
01.2024 - Current

Manager

Preston Hollow ER
04.2018 - 10.2024

Lead Front Office Assistant

Methodist Urgent Care
10.2016 - 04.2018

Patient Service Specialist

Baylor Institute Of Rehab
02.2016 - 09.2016

Manager

Pleasant Grove Family Medical
01.2014 - 01.2015

Manager

Pro's Collision Center
05.2013 - 01.2014

Office Supervisor

HealthCare Clinics
10.2011 - 05.2013

Owner

Dallas Quality Collision
09.2010 - 10.2011

Community Health Service, Billing Analyst

HealthCare Clinics
05.2009 - 09.2010

Billing Analyst

Community Health Service
09.2008 - 04.2009

Patient Access Representative

Renaissance Hospital
06.2006 - 08.2008

ER Registrar

Methodist Health Systems
01.2002 - 01.2006

Dallas Quality Landscaping
01.1999 - 01.2002

GED -

Dallas Can Academy

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Jaime Espinoza