Jaime Fitzpatrick
Humble,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sears Home Delivery
12.2007 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Inside Sales Representative
Protect America Home Security
01.2004 - 12.2007
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Analyzed market trends to identify opportunities for upselling or cross-selling additional products or services within existing accounts.
- Created tailored sales presentations for potential clients highlighting product features and benefits specific to their needs.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
Insurance Customer Service Representative
Seniors First
08.2002 - 01.2007
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Lexington High School
Lexington, TX06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Complaint Handling
- Microsoft Office Suite
Timeline
Customer Service Representative
Sears Home Delivery
12.2007 - 03.2010
Senior Inside Sales Representative
Protect America Home Security
01.2004 - 12.2007
Insurance Customer Service Representative
Seniors First
08.2002 - 01.2007
High School Diploma -
Lexington High School
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