Jaime Fleck
Richlands,NC
Summary
Proactive Sales and Customer Service professional with extensive experience in managing high-stress situations and resolving customer complaints with empathy. Skilled in inventory management, cash handling, team development, and training new staff. Strong problem-solving abilities and commitment to maintaining a positive shopping environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable, On time and accountable.
Overview
14
14
years of professional experience
Work History
Sales / Costumer Service Rep
Target
09.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Store Manager
BRRRBERRY Frozen Yougurt
07.2015 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Key Holder Supervisor
Aussie O's
08.2010 - 07.2015
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
Education
No Degree - Veterinarian Assistant
Costal Community College
Jacksonville, NC10.2017
High School Diploma -
Yucca Valley High School
Yucca Valley, CA05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Team Development
- Quality Assurance Controls
- Key holder experience
Timeline
Sales / Costumer Service Rep
Target
09.2017 - Current
Store Manager
BRRRBERRY Frozen Yougurt
07.2015 - 09.2017
Key Holder Supervisor
Aussie O's
08.2010 - 07.2015
No Degree - Veterinarian Assistant
Costal Community College
High School Diploma -
Yucca Valley High School