Jaime Galvan
Houston,TX
Summary
Dynamic professional with a strong background in leadership and team management, consistently driving results and fostering collaboration among team members. Expertise in strategic planning and problem-solving, with a proven ability to navigate and thrive in fast-paced environments. Recognized for reliability and exceptional communication skills, ensuring the delivery of high-quality outcomes aligned with organizational goals. Committed to cultivating a positive team culture that encourages innovation and excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Taco Cabana
San Antonio, TX
07.2019 - 02.2023
- Led daily operations to ensure high-quality customer service and efficient workflow.
- Developed training programs for new staff members, enhancing onboarding efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends and adjust staffing accordingly during peak hours.
Food Prep
Cenote
Austin, Texas
10.2016 - 03.2017
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
- Streamlined kitchen operations for increased efficiency by implementing proper food prep techniques and organization methods.
- Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.
Assistant Manager
Speedy Wash
Austin, Texas
07.2014 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Contractor
Earl Barr Contracting Services
Austin, Texas
07.2013 - 11.2013
- Collaborated with subcontractors to streamline workflows and enhance project delivery efficiency.
- Developed strategic plans for resource allocation, optimizing material usage across multiple projects.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Waiter
Touchpoint
Austin, Texas
02.2013 - 07.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to uphold health and safety standards.
- Collaborated with kitchen staff to streamline order preparation and enhance service flow.
Night Stocker
WalMart
Austin, Texas
02.2012 - 06.2012
- Coordinated nightly stock replenishment to ensure optimal product availability for customers.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Collaborated with team members to streamline stocking processes, enhancing overall efficiency.
- Monitored merchandise for quality assurance, addressing issues proactively to minimize disruptions.
Education
High School -
Dallas Can Academy
Dallas, Texas06.2007
Skills
- Service excellence
- Staff scheduling management
- Budget optimization
- Collaborative decision-making
- Effective problem resolution
- Effective time management
- Team empowerment
- Team leadership
- Skilled in resolving conflicts
- Task prioritization
Timeline
Assistant Manager
Taco Cabana
07.2019 - 02.2023
Food Prep
Cenote
10.2016 - 03.2017
Assistant Manager
Speedy Wash
07.2014 - 12.2014
Contractor
Earl Barr Contracting Services
07.2013 - 11.2013
Waiter
Touchpoint
02.2013 - 07.2013
Night Stocker
WalMart
02.2012 - 06.2012
High School -
Dallas Can Academy