Jaime Garcia
Aubrey,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
HTM Lead North Central Zone
Texas Health Resources North Central Zone
2010.01 - Current
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Manged HTM Corinth equipment disposition warehouse.
- Interacted well with customers to build connections and nurture relationships.
- Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
- Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped reduce cost by completing more services in-house versus outsourcing.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Imaging Field Service Engineer 1
Aramark CTS Division
2006.08 - 2010.01
- Managed maintenance data records and tracked operating information for onsite reference.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Scheduled service calls according to customer location and urgency of need.
- Primary responsibilities where to perform pm's repairs and calibrations on all Ultrasound, General Rad, CT and MRI units.
- Recorded data, analyzed test results and kept meticulous reports, using ISIS software in CMMS database.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Attended all imaging safety meetings and reported any findings to EOC.
Program Manger/BMET3
Masterplan Inc.
2002.10 - 2006.08
- Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
- Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
- Responded to customer requests for service and repairs within 24 hours.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
Field Service Technical Specialist
South Plains Biomedical Services Inc.
1999.12 - 2002.10
- Performed preventive maintenance and repairs on various types of equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
Networking Foundations: Networking Basics
LinkedIn Learning
Online08.2024
V60 Service Certification
Philips Respironics
Online08.2022
Xenex Robot Service School
Xenex Inc.
Online01.2022
ITILv 4 Course
ITILv 4 Course
Online10.2020
Project Management Essentials Certification
Management And Strategy Institute
Online04.2018
Lean Six Sigma White Belt Certification
Management And Strategy Institute
Online04.2018
Zoll Biphasic Service Training
Zoll Service Training
Denton, TX01.2018
Customer Service Leader in Your Hospital
Tech Nation
Online06.2014
Apex Pro CH Tele Technical Service Training
GE Healthcare Service Training
Florida Gardens, FL11.2012
Fundamentals of Servicing Diagnostic Imaging Sys.
Ditec
Solon, OH11.2007
Sterilizer Service Technical Training
Amsco/Steris Technical Service Training
Lubbock, TX10.2001
Associate of Applied Science - Biomedical Equipment Technologies Management
Texas State Technical College - Harlingen
Harlingen, TX05.1999
Skills
- Strong Communication and Interpersonal Skills
- Mentorship
- Customer Satisfaction
- Exceeding Customer Expectations
- Multitasking Abilities
- Flexible and Adaptable
- Teamwork and Collaboration
- Attention to Detail
- Organization and Time Management
- Dependable and Responsible
- Positive Learning Environment
- Goal-Driven
- Vendor Relationships
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HTM Lead North Central Zone
Texas Health Resources North Central Zone
2010.01 - Current
Imaging Field Service Engineer 1
Aramark CTS Division
2006.08 - 2010.01
Program Manger/BMET3
Masterplan Inc.
2002.10 - 2006.08
Field Service Technical Specialist
South Plains Biomedical Services Inc.
1999.12 - 2002.10
Networking Foundations: Networking Basics
LinkedIn Learning
V60 Service Certification
Philips Respironics
Xenex Robot Service School
Xenex Inc.
ITILv 4 Course
ITILv 4 Course
Project Management Essentials Certification
Management And Strategy Institute
Lean Six Sigma White Belt Certification
Management And Strategy Institute
Zoll Biphasic Service Training
Zoll Service Training
Customer Service Leader in Your Hospital
Tech Nation
Apex Pro CH Tele Technical Service Training
GE Healthcare Service Training
Fundamentals of Servicing Diagnostic Imaging Sys.
Ditec
Sterilizer Service Technical Training
Amsco/Steris Technical Service Training
Associate of Applied Science - Biomedical Equipment Technologies Management
Texas State Technical College - Harlingen
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