Jaime Garcia
Lancaster,CA
Summary
Accomplished professional with 10 years experience working in the Health Care Industry. Capable of reviewing and improving office processes to reduce errors, waste and inefficiencies. Advanced skills in Programming with Visual Basic for Applications "VBA" in Microsoft Excel and Word, and Epic "CareConnect" Systems.
Overview
12
12
years of professional experience
Work History
Inter-Regional Manager
UCLA Health
Burbank, Beverly Hills, Century City, N. Hollywood
03.2023 - Current
- Created monthly reports for senior management summarizing operational performance metrics, such as Accessibility, Patient Experience, and Training Compliance.
- Provided leadership by managing community clinics during times of organizational change or management outages.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and productivity through reporting tools, such as CareConnect Reporting Workbench, Tableau, and Infoview, and addressed issues.
Project Manager
UCLA Health
Westwood, CA
05.2021 - 03.2023
- Assisted in process improvement and Best Practice standardization of workflows across multiple UCLA Health clinics.
- Obtained In-Basket and Workqueue productivity data from Epic CareConnect systems, to spot trends and outliers in order to identify areas of opportunity for improvement.
- Developed and maintained Excel Workbooks for the logging and processing of data using Pivot Charts, Pivot Tables, formulas and VBA programming.
- Work hand in hand with Clinic Director, Medical Director and Clinic Manager to implement and sustain new workflows.
- Educated and trained clinic administrative staff with best practices, provided resources and tips to optimize work productivity.
Administrative Assistant III
UCLA Health
Valencia, CA
01.2020 - 05.2021
- Liaise with insurance to Process Prior Authorizations for Procedures and Referrals
- Liaise with patients, scheduling appointments and providing necessary resources to complete doctor's orders and referrals.
- Prioritize and address Patient telephone calls and In-Basket messages in CareConnect/EPIC
Patient Access Coordinator
Ucla Health
Santa Clarita, CA
03.2017 - 01.2020
- Field urgent patient calls
- Provide patients access to same day appointments and medical advice
- Liaise between Patients, Patient Communication Center and Providers
- Compiled clinic communication data using Microsoft Excel and Epic (CareConnect) Systems
- Produced daily, weekly and monthly reporting, shared with Practice Manager and Staff, ensuring prompt communication with patients
Excel VBA Developer
Ucla Health
Santa Clarita, CA
03.2017 - 05.2019
- Developed VBA programming in Microsoft Excel, automating recurring tasks and reporting, reducing report preparation time by 97%
- Wrote VBA coding in combination with Excel formulas to increase user accuracy, reducing errors by 85%
- Tested programming and debugged coding errors ensuring proper execution of macros
- Implemented programming by providing staff training and support
- Collaborated with Project Managers and Directors to conceptualize automation, User Forms, reporting and dashboards to meet department needs
- Proactively sought process improvement both in workflow and VBA coding
Administrative Assistant III
Ucla Health
Porter Ranch, CA
01.2015 - 03.2017
- Liaise between Patients and Physicians
- Liaise with insurance to Process Prior Authorizations for Procedures and Referrals
- Field calls from Patient Call Center, Physicians, Pharmacies, Hospitals and Clinics
- Prioritize and address Patient telephone calls and In-Basket messages in CareConnect/EPIC
- Monitor and maintain Clinic/Physician schedules
Administrative Assistant II
Ucla Health
Los Angeles, CA
09.2012 - 01.2015
- Executive support of six physicians
- Field patient calls and schedule appointments
- Manage patient files and ensure all records are up to date
- Liaise with insurance unit to ensure patient visits/procedures are covered
Education
Bachelor of Science - Industrial Technology
California State University - Los Angeles
Los Angeles, CASkills
- Excel & Word VBA Developer
- Exceptional Communication, Analytical and Interpersonal Skills
- Customer Service
- CareConnect/Epic Systems
- Bilingual in Spanish
- Microsoft Windows
- Microsoft Excel
Accomplishments
- Lean Academy Gold Level Certification (2022)
- Certified in Lean methodologies covering lean and quality improvement, engagement, leadership principles and tools, and demonstration of the skills necessary to lead a team in problem-solving methodology through the completion of a leadership-sponsored A3/PDCA project.
- Process Improvement (2017-2019)
Introduced VBA programming to automate recurring work processes and reporting across three departments (Patient Access Coordinator Team, Patient Communication Center, Ambulatory Resource Team) within UCLA Health, helping optimize work flow and maximize accuracy for hundreds of employees - UCLA Health STAR Award Recipient three years (2016-2017, 2017-2018 and 2021-2022)
- Ranked top 5% of the students in the school of Industrial Technology at California State University Los Angeles
Timeline
Inter-Regional Manager
UCLA Health
03.2023 - Current
Project Manager
UCLA Health
05.2021 - 03.2023
Administrative Assistant III
UCLA Health
01.2020 - 05.2021
Patient Access Coordinator
Ucla Health
03.2017 - 01.2020
Excel VBA Developer
Ucla Health
03.2017 - 05.2019
Administrative Assistant III
Ucla Health
01.2015 - 03.2017
Administrative Assistant II
Ucla Health
09.2012 - 01.2015
Bachelor of Science - Industrial Technology
California State University - Los Angeles