Jaime Garcia
Citrus Heights,CA
Summary
Dynamic professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Respite Caregiver
Ashlee Zabish-Young(Private Employer)
09.2022 - Current
- Provided compassionate care and support to individuals with disabilities, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Coordinated recreational activities tailored to client interests, fostering social engagement and well-being.
- Provided transportation for the client to appointments or social outings while maintaining punctuality and adhering to safety protocols.
- Assured proper hygiene practices were followed by assisting the client with grooming tasks such as bathing or dressing when necessary.
Freight & Stocking Associate
Walmart Inc.
03.2019 - 09.2022
- Managed inventory replenishment to ensure product availability on sales floor.
- Operated warehouse equipment to efficiently handle merchandise movement and storage.
- Collaborated with team members to maintain organized stock areas for optimal accessibility.
- Streamlined stocking processes, enhancing workflow efficiency and reducing restocking time.
- Trained new associates on safety protocols and effective stocking techniques.
- Examined and inspected stock items for defects and reported damages to supervisor.
Licensed Insurance Representative
Progressive Casualty Insurance
06.2015 - 12.2018
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Educated clients on policy options, coverage limits, and claims processes to ensure informed decisions.
- Implemented process improvements that streamlined policy issuance and reduced turnaround times.
- Mentored new representatives on best practices for customer service and sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Conducted thorough risk assessments to ensure clients received appropriate coverage levels at competitive rates.
- Supported Brokers and Agents in policy sales and policy service requirements.
Customer Service Representative
Gap Inc Direct
02.2012 - 05.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and customer satisfaction.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes and enhance service delivery.
- Trained new staff on customer service protocols and best practices for efficiency.
- Identified recurring issues to recommend process improvements and enhance customer experience.
- Resolved escalated concerns promptly resulting in increased customer retention.
Corporal
United States Marine Corps
09.2006 - 09.2010
- Meritorious Commendation Recipient
- Operation Iraqi Freedom Service Medal Recipient
- Wartime Service Medal Recipient
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CASkills
- Active listening
- Decision-making
- Teamwork orientation
- Sales expertise
- Customer service
- Critical thinking
- Data entry
- Conflict resolution
- Customer relations
- Computer proficiency
Languages
Spanish
Native or Bilingual
Timeline
Respite Caregiver
Ashlee Zabish-Young(Private Employer)
09.2022 - Current
Freight & Stocking Associate
Walmart Inc.
03.2019 - 09.2022
Licensed Insurance Representative
Progressive Casualty Insurance
06.2015 - 12.2018
Customer Service Representative
Gap Inc Direct
02.2012 - 05.2015
Corporal
United States Marine Corps
09.2006 - 09.2010
High School Diploma -
Mesa Verde High School