Jaime Garcia
Ontario,CA
Summary
Customer-focused and tech-savvy professional with strong experience in supervision, support, and fast-paced operations. Skilled in troubleshooting, problem-solving, and delivering high-quality customer experiences while maintaining accuracy and professionalism. Bilingual in English and Spanish, with a proven ability to communicate clearly, handle complex issues, and support customers in both technical and non-technical environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer Supervisor
Colorado Department Of Human Services
04.2023 - 07.2025
- Supervise youth in our care to keep them safe and secure as well as prevent any escalation utilizing de-escalation tactics
- Supervise, coach, train and do weekly employee supervisions with all of my staff.
- Reviewed coached and corrected any documentation errors in any reports such as physical response, suicide prevention and intakes.
- Trained staff in physical response techniques, de-escalation, and suicide prevention.
Package Delivery Driver
UPS
10.2022 - 03.2023
- Transported and safely delivered items to residential and business locations.
- Navigated routes with relevant map programs and GPS systems.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
In-Home Expert
AT&T
03.2021 - 10.2022
- Utilized leads to sell a new network, phones, tablets and watches out in the field.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- High product knowledge of iOS devices to troubleshoot diagnose and resolve any issues.
Management Trainee
Enterprise
10.2018 - 12.2020
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
- Supported staff training, development and evaluation.
- Liaised with management to learn and align company's strategies and values.
- Resolved customer inquiries and complaints requiring management-level escalation.
Staff Supervisor
Viejas Arena
09.2014 - 12.2020
- Trained new employees throughout the on boarding process.
- Managed staff and security in a fast pace environment.
- Handled LiveNation request as well as utilizing the TicketMaster system to sell, refund and exchange tickets.
Education
Bachelors of Arts - Sociology
San Diego State University
San Diego, CASkills
- Customer service
- Inside and Outside Sales Experience
- Supervising
- Coaching and mentoring
- Bilingual in English and Spanish
- POS Systems
Certification
Google Data Analytics professional Certificate: Data Analytics Google Certificates, CPR and AED certified
Timeline
Correctional Officer Supervisor
Colorado Department Of Human Services
04.2023 - 07.2025
Package Delivery Driver
UPS
10.2022 - 03.2023
In-Home Expert
AT&T
03.2021 - 10.2022
Management Trainee
Enterprise
10.2018 - 12.2020
Staff Supervisor
Viejas Arena
09.2014 - 12.2020
Bachelors of Arts - Sociology
San Diego State University