Summary
Overview
Work History
Education
Skills
Technologies
Education Certifications
Languages
References
Languages
Timeline
Generic

Jaime Garcia

Irmo,SC

Summary

Veteran Systems Manager well-versed in planning, integrating and managing practical business systems. Remarkable technical understanding paired with a detail-oriented, hardworking nature and strong project management experience. Seeking a dynamic position with a growing team.

Overview

11
11
years of professional experience

Work History

Senior system manager for CC’s Microsoft 365

Classical Conversations
Southern Pines, NC
09.2021 - 07.2023
  • The Office 365 Administrator is Classical Conversations’ Senior system manager for CC’s Microsoft 365
  • As an individual contributor and as a leader, your enterprise mindset will ensure Classical Conversation’s Office 365 Platforms are being leveraged to achieve Classical Conversations vision and goals
  • You will utilize your talents to build out secure, scalable, effective communication platforms, identify gaps in the existing systems and potential connection points with other IT and HR systems and tools
  • You will be an integral part of the IT team and will be working with employees from all departments as part of your duties.

Senior System Engineer

The Keith Corporation
Charlotte, NC
12.2020 - 06.2021
  • The Senior System Engineer primary responsibilities include responsibility for the design/planning, management, support, and oversight of the environment
  • In charge of implementing and supporting Microsoft cloud services, including: Azure Core Platform (Compute, Storage, Networking), Azure Services, Azure AD, Azure Automation and CLI, Microsoft 365, Microsoft Intune / Endpoint Manager
  • Also working with the more “traditional” Microsoft products, such as Windows Server, Windows, IIS, SQL Server, etc
  • PowerShell scripting.

Office 365 Migration Velocity Manager

Experis Manpower Group
Charlotte, NC
03.2019 - 12.2020
  • The Office 365 Migration Velocity Manager is accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughout and customer satisfaction
  • Work with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud in the fastest and most efficient manner
  • Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows
  • Function as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via reporting and communication
  • The Migration execution team will issue migration window reports, but he MVM will help the customer understand, and take any ensuing actions
  • Consult with customers on driving pre-flight conversations, helping customers create pre-flight motions, and recommend remediation steps for failed pre-flight users
  • Create and manage all the Migration events in line with customer schedule creation
  • Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise
  • Partner with the migration back-end teams to land the most optimal schedule for the customer
  • Update high-level schedule in the internal tools to provide visibility of the customers coming in for migrations, migration type and volumes for the Migration factory to plan for resourcing
  • Ensure migration credentials, infrastructure decommission, and customer is offboarded/completed after the migrations are completed
  • Co-ordinate with other teams here
  • Keep internal stakeholders appraised and leverage other Microsoft resources aligned with the account as necessary.

Senior Office 365 Consultant

Experis Manpower Group
Columbia, SC
02.2017 - 01.2019
  • Managing multiple projects and maintaining a frequent and consistent interaction with all clients
  • Handling inbound and outbound Office 365 customer support issues for businesses
  • Provided technical support covering a wide range of topics evaluating the effectiveness of training modules, workshops, etc
  • And making changes as needed to improve future results
  • Schedule, coordinate, and deliver follow-up client interactions
  • Collaborated with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices
  • Problem-solve computer software, networking, and system issues with end users
  • Worked with Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support
  • Day-to-day customer support with lots of Office 365 happy and angry customers
  • The overall program description is to deliver world class support assistance to customers who purchase Microsoft products and services, specifically Office 365
  • Oversee and supervise performance of 10 Technical Support agents and report back to management
  • Respond to and work requests for service and incidents in the company ticketing system through completion
  • Document all work performed within the requests
  • May be required to respond to emergent requests for service and/or unforeseen demand
  • Installation, configuration, and support of Microsoft Office 365 on various platforms
  • Provide phone and remote troubleshooting support
  • Ability to provide quick recommendations towards resolution
  • Ability to see and communicate customer perspectives clearly while collaborating with internal departments
  • Responsible for efficiently managing the relationship with customers while accurately documenting cases details, and outcomes
  • Represent Microsoft and communicated with corporate customers via telephone, written correspondence, electronic service for technically complex problems
  • Ensure accurate and timely resolution for assigned issues
  • Provide front line administrator and end user support for multiple clients
  • Recognize trends and reoccurring problems
  • Administration of applications within the Office 365 suite
  • Collaborate with other engineers to find solutions
  • (Collaboration with Support Engineers at various levels and technology areas to find solutions)
  • Report software bugs and customer suggestions to management
  • Initiate shift to shift hand-off of open service requests as needed to facilitate ongoing customer support within teams/shifts
  • Administration and troubleshooting in the following areas: Office 365 architecture, DNS Records, use, and applicability for each Office 365 workload, Outlook, and other supported mail client configuration for Exchange Online, Office Suite planning, deployment and management in a small business or enterprise environment (including Project, Visio installation and Office for Mac), Skype for Business integration, feature applicability, including PSTN, OneDrive for Business synchronization and profile management.

Systems Engineer

South Carolina Hospital Association
Columbia, SC
02.2012 - 06.2016
  • Responsible for designing, organizing, modifying, installing, and supporting SCHA computer systems
  • Designs and installs LANs, WANs, Internet and intranet systems, and network segments
  • Actively protect state information technology assets and infrastructure from external or internal threats and ensure that the state complies with statutory and regulatory requirements regarding information access, security, and privacy
  • Active Directory – Managing Group Policies, Security and Administration
  • Purchases, installs, and tests personal computers, laptops, printers and other peripherals; configures desktop/laptop operating systems and applications
  • Performs daily network administration (backup, user administration, network cleanup, email administration, storage management, security)
  • Provides support to the Director of Operations for AV equipment in the William Yates Conference Center
  • Acts as liaison between vendors and Conference Center staff for maintenance and replacement of AV technology
  • Assists SCHA staff with website development projects
  • Acts as technical liaison with web developers
  • Maintains documentation for all network and desktop hardware, software, passwords, and network mapping
  • Corporate cell phone liaison (setup/repair of cell phones, analysis of phone bill)
  • Assesses organizational needs and investigates/implements new technologies to meet functional requirements
  • Responsible for changes made from traditional phone system to VOIP system
  • Office 365 Specialist - migrated local exchange to O365, migrated existing file server to OneDrive, migrated local intranet to SharePoint Online
  • Responsible for the setup and plan of Cloud-to-Cloud backup - Setup O365 to backup online
  • Responsible for the setup of Local to Cloud backup
  • Single sign on installation and configuration between local premises and cloud
  • Resolve Ransomware infected files - by decrypting the files or by bringing back shadow copy backups
  • SQL maintenance plans, log backups, and security
  • Created multiple reports using FRX.

Education

Bachelor of Science - Information Technology

ECPI University
Virginia Beach, VA
02-2004

Skills

  • Technical Support
  • Hardware Updates
  • Network Administration
  • Administration Protocols
  • Cost Analysis
  • Storage Procedures
  • Remote Support
  • Data Center Integration
  • Functionality Testing
  • Training Documentation
  • Application Testing
  • Performance Improvements
  • System Troubleshooting
  • Technical Documentation
  • Disaster Recovery
  • Troubleshooting Skills
  • Budget Administration
  • Operational Reporting
  • Infrastructure Planning
  • User Support
  • Equipment Procurement
  • Security Planning
  • Project Planning
  • Business Development Support
  • Security Improvements
  • Windows 95/98/2000/XP/XP Pro/NT
  • Project Leadership
  • Department Management
  • Budget Control
  • Expense Analysis
  • Project Coordination
  • Software Licenses and Patches
  • Troubleshooting
  • System Updates
  • Proficiency in Microsoft 365
  • End-User Training
  • Verbal and Written Communication
  • System Upgrades
  • Application Configuration
  • Network Security
  • Virus Protection
  • Analytical and Methodical
  • New Technology Integration

Technologies

All PC and server components, CPU's, motherboards, etc.., NEC Phone systems, VOIP Phone system hosted by Spirit Communications, SonicWALL, Barracuda Backup Cloud, Barracuda spam Firewall, Avaya phone Systems, RAID controllers, Managed and Unmanaged Ethernet switches, Cisco routers, hubs, fiber, CAT cabling, printer, RIP servers, HP digital senders, high volume copier/printers, NAS devices, wireless directional antennas, wireless access points, long range Ethernet repeaters, KVM and KVMOIP, Pocket Palm, RIM Blackberry, Laptops, Tablet PC, T-1 equipment, DSL/Cable routers, Fluke diagnostics, Biometric security authentication devices, Secured authentication, Servers (HP, IBM, Dell), Laptops (IBM ThinkPad, Dell, NEC, Toshiba, Gateway), Desktop System (HP, Dell, Compaq), Blackberry/PDA, Office 365, Onedrive for Business, Hyper-V, Azure, Exchange/Outlook, Anti-Virus (McAfee, Norton, AVG), SharePoint, Skype for Business, Microsoft Teams, Intune, MDM, SMS, RIS, MOM, Norton Ghost 6.5 & 7.5 or Acronis Imaging software and Backup, GroupWise 5.5, Adobe Creative Suite (CS, CS2), Visio Technical 5.0, Microsoft Office (2016,2013,2010), VPN, VMware, VERITAS Backup Exec for Windows Server, PCAnywhere, Windows 2003 Server standard enterprise, Windows 2000 Server, Windows 2012 Server, Windows 2016 Server, Windows 2008 Advanced Server, Windows 2012 Enterprise Server Release 2, SQL 2005-2008 Server, Exchange 2003 Server, Exchange 2000 Enterprise Server, SMS Server, IIS Server, Microsoft Exchange 2003, Exchange 2000 Enterprise, Exchange 2003 Enterprise, Computer Associates Arcserve, Novell Veritas Backup-exec 7-9x, Access, Pervasive SQL, Cisco PIX, Windows 95, 98, ME, 2000, XP, management, Barracuda anti-spam Server, ALTN Fax server, Citrix Meta Frame, Blackberry, Enterprise APC UPS monitoring, Symantec Corporate Antivirus, AVG Network Antivirus, Acronis True Image Server

Education Certifications

ECPI College of Technology, Associate degree: Information Technology and Networking, A+ Certification, Net+ Certification, Multiple SQL 2005- 2008 Certificates/Course, VMWARE New Horizon courses

Languages

  • Spanish: Read and write.
  • English: Read and write.

References

Available upon request.

Languages

English
Full Professional
Spanish
Professional

Timeline

Senior system manager for CC’s Microsoft 365

Classical Conversations
09.2021 - 07.2023

Senior System Engineer

The Keith Corporation
12.2020 - 06.2021

Office 365 Migration Velocity Manager

Experis Manpower Group
03.2019 - 12.2020

Senior Office 365 Consultant

Experis Manpower Group
02.2017 - 01.2019

Systems Engineer

South Carolina Hospital Association
02.2012 - 06.2016

Bachelor of Science - Information Technology

ECPI University

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Jaime Garcia