Jaime Gillespie
Fayetteville,NC
Summary
Highly motivated and experienced in customer service. Passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Excellent at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Exhibit strong leadership skills and problem-solving qualities essential to business success.
Overview
24
24
years of professional experience
Work History
Small Business Owner
GiGi's Munchie Shack
2023.02 - Current
- Advertised services online, social media and through traditional campaigns to target ideal consumers, generate leads and maximize brand identity.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Introduced new methods, practices, and systems to reduce turnaround time. Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Trained and guided team members to maintain high productivity, proper protocols, customer service standards, and performance metrics. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Tracked employee attendance and punctuality to ensure problems were addressed quickly to prevent bad habits.
- Managed purchasing, sales, marketing and customer account operations efficiently. Negotiated price and service with vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Driver
A Ride Transportation
2022.08 - 2023.02
- Followed all relevant traffic laws, proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule. Coordinated efficient routes to avoid delays.
- Maintained professional and friendly demeanor during pick ups and deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules. Updated logs and tracking documents accurately. Kept detailed mileage and fuel reports to track overall fuel costs.
Office Manager
Kee's Appliance Center
2011.09 - 2022.02
- Created, maintained and updated filing systems for paper and electronic documents. Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Educated clients on current promotional offerings and products using persuasive selling tactics. Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained payroll information by calculating, collecting, and entering data. Processed new hire paperwork and documents.
- Wrote engaging and successful marketing, advertising, and website copy. Utilized co-ops as a marketing tool.
- Prepared and monitored accounts to verify compliance with payment terms and schedules. Followed up on overdue payments. Utilized Microsoft Excel and quickbooks software to manage invoices.
- Responded to customer calls and emails to arrange service calls and to answer questions about products and services.
Owner/Operator
The Kubbard
1999.05 - 2011.09
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Completed physical inventory counts each month. Monitored and adjusted inventory levels to meet customer needs and demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Business
Sandhills Community College
Pinehurst, NC06.2011
Skills
- Hiring and Onboarding
- Finance and Accounting Oversight
- Business Leadership
- Internal Control Systems
- Employee Timesheet Processing
- Employee Performance Management
- Records Organization and Management
- Small Business Sales Transactions
Timeline
Small Business Owner
GiGi's Munchie Shack
2023.02 - Current
Driver
A Ride Transportation
2022.08 - 2023.02
Office Manager
Kee's Appliance Center
2011.09 - 2022.02
Owner/Operator
The Kubbard
1999.05 - 2011.09
Associate of Applied Science - Business
Sandhills Community College
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