Jaime Gomez
Murrieta,CA
Summary
Highly organized and dedicated Operations Manager with extensive experience in the moving industry. Skilled in payroll processing, logistics coordination, customer service, and financial oversight. Adept at ensuring seamless day-to-day operations, maintaining compliance with corporate safety requirements, and resolving customer concerns professionally. Proven ability to manage multiple responsibilities efficiently while optimizing operational effectiveness and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Two Men And A Truck Temecula Valley
09.2023 - Current
- Process weekly payroll for 16 employees using Paycor, ensuring accuracy and timely payments
- Track and monitor movers and company trucks via Geotab to optimize efficiency and accountability
- Provide 24/7 support to movers, including arranging budget-conscious lodging for out-of-state assignments
- Oversee daily truck preparation, ensuring proper equipment and supplies for efficient, safe moves
- Serve as a backup for customer service representatives by handling calls and assisting with inquiries
- Manage customer claims, professionally explaining company policies and resolving disputes
- Ensure corporate safety compliance through timely monthly and yearly submissions
- Review and prioritize emails for company ownership to streamline decision-making
- Close and reconcile daily sales orders, accurately accounting for billed hours and verifying payments
- Conduct spot checks on nearby moves to ensure compliance with company policies and service standards
- Step in as a driver or mover in the event of last-minute callouts
- Supervise and guide customer service representatives, ensuring adherence to protocol and providing operational support
Driver
Canteen services
Garden Grove
05.2021 - 08.2023
- Routinely made vehicle inspections to assure the vehicle was able to complete tasks.
- Loaded and unloaded products with precision to finish the route as safely as possible.
- I drove over 100 miles daily to deliver all micro-markets assigned to my account.
- Skillfully and safely maneuvered through traffic to deliver on-time deliveries.
- Trained and coached up-and-coming drivers.
- Routinely supported other areas in the company to further facilitate the mission and tasks at hand.
- Provided general knowledge and engaged with customers to further assist their inquiries and questions.
- Accounted for and inventoried bi-weekly all products delivered to any micro market I was assigned to.
- I conducted weekly inventories on my truck to make sure all products are accounted for and properly put away for the weekend.
- Managed fuel consumption and expenses for vehicle operations.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Driver
Amazon
Irvine, CA
11.2018 - 05.2021
- Routinely made vehicle inspections to assure the vehicle was able to complete tasks.
- Managed fuel consumption and expenses for vehicle operations.
- Maintained delivery schedules without compromising safety.
- Loaded and unloaded Amazon packages with precision to finish the route as safely as possible.
- Skillfully and safely maneuvered through traffic to deliver on-time deliveries.
- Trained and coached new drivers.
- Routinely supported other areas in the company to further facilitate the mission and tasks at hand.
- Provided general knowledge and engaged with customers to further assist their inquiries and questions.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Delivered goods and services to customers on time and in excellent condition.
Busser
Blue Water Grill
Newport Beach, CA
04.2017 - 01.2019
- Consistently provided professional, friendly, and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining tables according to type of event and service standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provided friendly and attentive service
Marine
United States Marine Corps
Camp Pendleton, CA
03.2014 - 01.2017
- Operated Tractor-Trailer Combination
- DOT styled Pre-Trip Inspections
- Transported deliveries locally and over the road
- Transported and dispensed proficiently up to 5000 gallons of fuel
- Safely loaded and unloaded deliveries thousands of pounds of military cargo gear according to size of load and content description
- Managed discrepancy documentation for incoming shipments
- Submitted all delivery documentation in a timely manner
- Maintained a daily, legible DOT styled log book and submitted corresponding documents
- Completed basic maintenance such as minor repairs to keep vehicle neat and running properly
- Reported all accidents, damage and malfunctions involving company equipment to management
- Pushed and pulled dollies into place and cranked lever to raise and lower landing gear on semi-trailers
- Inspected the truck for defects and safe operating condition before, during and after trips
- Operated delivery vans in accordance with company safety policies and procedures
- Established and maintained excellent customer relationships
- Answered customer questions regarding delivery promptly and accurately
- Inspected vehicle and immediately reported any defects to a supervisor
- Attended and participated in all driver safety meetings
- Transported liquid and packaged materials to and from specified destinations
- Dropped and hooked trailers and changed the configuration of equipment when necessary
- Inspected tires, lights, brakes and gas, oil and water levels
Education
High School Diploma -
Santa Ana Valley High School
Santa Ana, CA06-2013
Skills
- Paycor
- Geotab
- CRM Systems
- Microsoft Office Suite
- Excel
- Outlook
- Word
- Financial Reconciliation
- Reporting
- DOT
- Logistics
- Problem Solver
- Effective Team Leader
- Effective Communicator
- Time Management
- Vehicle Systems Expertise
- Air Brake Certified
- Heavy Haul Expert
- Load Accuracy
- Logistics Planning
Certification
- On the job accident free miles (over 5 years)
- DOT (6 years)
- Logistics 6 years
- Problem Solver 6 years
References
References available upon request.
Timeline
Operations Manager
Two Men And A Truck Temecula Valley
09.2023 - Current
Driver
Canteen services
05.2021 - 08.2023
Driver
Amazon
11.2018 - 05.2021
Busser
Blue Water Grill
04.2017 - 01.2019
Marine
United States Marine Corps
03.2014 - 01.2017
High School Diploma -
Santa Ana Valley High School
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