Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Grant

Chester

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Secretary

DCIU
02.2016 - 12.2016
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Performed research to collect and record industry data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Shift Supervisor

Divine Providence Village
06.2010 - 09.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Coordinated project workflows for departments.

Program Supervisor/ RLS

Elwyn Institute
06.2000 - 12.2009
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
  • Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
  • Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
  • Assisted with community resources for healthcare and mental health.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.
  • Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
  • Provided ongoing direction and leadership for program operations.
  • Increased program efficiency by streamlining processes and implementing time-saving strategies.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Directed team of 25 personnel, overseeing records, performance, and quality assurance.
  • Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization or its clients.
  • Streamlined communication between departments to ensure seamless coordination on joint projects or initiatives involving multiple stakeholders within the organization.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Collaborated with community members to develop and implement service initiatives.

Education

Chester High School
Chester,Pa

Diploma - Medical Coding And Billing

Anthem Institute
Springfield, Pa
02-2012

Diploma - Surgical Technology

CHI Institute
Broomall, PA
10-2007

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Schedule management
  • Complex Problem-solving
  • Multi-line phone systems
  • Supply restocking
  • File systems management
  • Report writing
  • Supply ordering
  • Spreadsheet management
  • Mail distribution
  • Appointment coordination
  • Record preparation
  • HIPAA guideline compliance
  • Payment posting
  • Inter-office communications
  • Meeting support
  • Proofreading expertise
  • Minute taking
  • Meeting coordination
  • Expense tracking
  • Teacher relations
  • Data verification
  • Travel arrangements
  • Business correspondence
  • Equipment sterilization
  • Phone etiquette
  • Task prioritization
  • Phone reception
  • Office staff leadership
  • Filing experience
  • Office supply inventory
  • Letter writing
  • Fast learner
  • Multitasking and time management
  • Critical thinking
  • Microsoft office
  • Excel spreadsheets

Timeline

Secretary

DCIU
02.2016 - 12.2016

Shift Supervisor

Divine Providence Village
06.2010 - 09.2012

Program Supervisor/ RLS

Elwyn Institute
06.2000 - 12.2009

Chester High School

Diploma - Medical Coding And Billing

Anthem Institute

Diploma - Surgical Technology

CHI Institute

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