Jaime Guzman
New London,CT
Summary
im a friendly person i have a car to taking them any where they need to go im offer my personality to make this paition happy and forget any problem they have i have compation to individual person i have the love .
Overview
18
18
years of professional experience
1
1
Certification
Work History
Juniper Home Care
Aid And Assist At Home
New London, CT
11.2019 - Current
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized [Language] proficiency to build relationships with [Language]-speaking customers.
The Art
Teacher Asst.
Groton, CT
06.2019 - 11.2019
- Contributed to creative process through original ideas and inspiration.
- Researched drawings of characters and environmental elements for inspiration.
- Enforced uniform style guide for project consistency across contributors.
- Implemented artistic vision to give art purpose and meaning.
- Developed video game character and accurate creature anatomy content.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Made collateral to support various marketing campaigns and visually communicate concepts.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Managed technological considerations to transform and manipulate artwork.
- Presented concepts, copy and art during internal and client reviews.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Walmart Super Center
Custumer Service
Waterford, CT
06.2005 - 05.2014
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Greeted customers and directed to requested products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as [Number] pounds.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained stockroom records and generated reports for management.
- Processed and packaged stock items for customer purchases.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
DIPLOMA - AIR LINNE AND TURISM
FIRST SCHOOL FOR CARRER
SANTURCE P.R.01.1992
DIPLOMA - HAIR DRESSER
MOTHER HAIR STYLIST
BAYAMON P.R.01.1987
High School Diploma -
Lino Padro Rivera
Vega Baja P.R.05.1984
Skills
- Treatment Documentation
- Patient and Caregiver Education
- Supporting Daily Living Needs
- Operational Efficiency
- Customer Satisfaction
- Home Health Care Expertise
- Customer Experience
- Independent Living
Certification
- HCA - Home Care Aide
- CHHA - Certified Home Health Aide
HELP OTHERS
I LIKE TO BE WITH PEOPLE, HELP THEM TO DO THINKS LIKE ,TAKEN TO THE STORES, APPOIMENTS, SUPER MARKET, WALK WITH THEM DO O LOT THINKS .
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Juniper Home Care
Aid And Assist At Home
11.2019 - Current
The Art
Teacher Asst.
06.2019 - 11.2019
Walmart Super Center
Custumer Service
06.2005 - 05.2014
DIPLOMA - AIR LINNE AND TURISM
FIRST SCHOOL FOR CARRER
DIPLOMA - HAIR DRESSER
MOTHER HAIR STYLIST
High School Diploma -
Lino Padro Rivera
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