Jaime Guzman
USA
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
16
16
years of professional experience
Work History
Health Care Worker
Prospect Medical
11.2024 - Current
- Essette Documentation reports
- Client/ Member advocacy/ goal of independence and improve living foundation (Food, Financial, Legal, Health, and Health literacy)
- SDOH screening (Social Determinants of Health)
- Financial screening/ SSI or SSDI coordination/
- Coordination of Care/ Treatment planning with Medical Team including LCSW Social worker, Case Manager II, HICM Nurse
- Connecting w/ community resources and governmental departments for advocacy and/or coordination
- Client Engagement
- Methods: Plain Talk/ Teach back method/ Person Centered approach/solution based/IMR
- Assessment/ SMART Goal setting
- Motivational Interviewing/ Cognitive behavior therapy/ Dialectal behavior therapy
Case Manager
Turn BHS
Escondido, CA
10.2021 - 10.2024
- Cerner/ SmartCare document reporting
- Population assisted: disability, Unsheltered, at risk of being unsheltered, SUD, co-occurring disorder, and SMI
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Compiled reports on cases and submitted them to supervisors as required.
- Discharge planning
- Coordination with EDD department, Social Security, Workforce, Legal Aid, Personal Injury and Work Compensation Legal office, APS, Garnishment based solutions
- In-office, field based, and in-home services
- Connect with housing, transitional housing, shelters, Crisis stabilization Units, and Sober livings
- Motivational Interviewing/ CBT /DBT/ Person based approach
- Plain Talk/ Teach back method/ Person Centered approach/solution based
- Adult and TAY population
- Client focused/ significant support coordination
- HRA, SIR, and Crisis assessing and reporting
- Documentation review and application fill out
- PERT, and APS collaboration
- Behavioral Health Assessment reports (BHA)
- Vocational IPS Model/ Rapid Job Search
- Integrative Housing planning/ ILF/ILH
- Client plan - medical planning reports
- Assistance with a housing plan, an employment plan, and increasing independence in the community.
- Cal works
- Automation implementation to medical setting
- Provide coordination of resources to clients (Housing, Food assistance, Legal, etc)
- Data management for clients and organization needs.
- Work independently with the client or in a group setting.
- Provide assistance to low income individuals, survivors of Trauma
- Provide practiced Theoretical interventions in proper
Mental Health Case Manager/ Jr Counselor
Palomar Family Counseling Service (PFCS)
Escondido, CA
02.2021 - 10.2021
- Medical Billing
- Cerner (EHR)
- Provide coordination of resources to clients (Housing, Food assistance, Legal, etc)
- Data management for clients and organization Needs
- Work independently with client or in group setting
- Provide assistance to low income individuals, survivors of Trauma
- Provide practiced Theoretical interventions in proper setting
- Advocated for client when necessary
- Escondido, CA
Account Manager/Case Manager/ Legal Assistant
The Immigration Guy
Escondido, CA
06.2019 - 11.2020
- Screened prospective client for immigration service
- AILA program paralegal Certificate
- Drafted/ edited necessary documents using Excel, Adobe and Word
- Completed necessary immigration documents , (changes of venue, changes of address, I-589, N-400, U-Visa I-918 I-918A I-918B, I-485, DS-260, I-765, I-601A waivers, and 42-Bs)
- Translation (speaking and documents)
- Maintained positive relationships with clients
- Detained client management: Bond worksheets to aid in Bond Hearing supplements
- Conducted necessary follow ups with clients in order to maintain case status updated
- Requested necessary documents for intake, RFE, and specific case requirements
- Account receivable/ Drafted invoices/ Billing Data Entry
- Escondido, CA
Supervisor of Client Relationship Manager/ Maintenance Worker
Landscape & Maintenance
Escondido, CA
06.2009 - 12.2018
Supervisor Lead
Toys 'R' Us
Escondido, CA
01.2016 - 12.2017
Usher
Center for the arts of Escondido
Escondido, CA
02.2017 - 03.2017
Education
Master's degree - MSW
National University
01.2025
Bachelor's - Psychology
California State University-San Marcos
San Marcos, CA12.2018
Associate - psychology
Palomar College
San Marcos, CA06.2015
Skills
- Bilingual (English/Spanish)
- Communication skills
- Conflict management
- Motivational interviewing
- Individual and group counseling
- Case Management
- Strong client relations
- Care plans
- EHR systems
- Customer service
- Time management
- Crisis management
- Managed care
- Social work
- Client advocacy
- HIPAA compliance
- Interpersonal and written communication
- Financial concepts
- Discharge planning
- Mental health counseling
- Health care coordination
Languages
- Spanish, Expert
- English, Expert
Timeline
Health Care Worker
Prospect Medical
11.2024 - Current
Case Manager
Turn BHS
10.2021 - 10.2024
Mental Health Case Manager/ Jr Counselor
Palomar Family Counseling Service (PFCS)
02.2021 - 10.2021
Account Manager/Case Manager/ Legal Assistant
The Immigration Guy
06.2019 - 11.2020
Usher
Center for the arts of Escondido
02.2017 - 03.2017
Supervisor Lead
Toys 'R' Us
01.2016 - 12.2017
Supervisor of Client Relationship Manager/ Maintenance Worker
Landscape & Maintenance
06.2009 - 12.2018
Master's degree - MSW
National University
Bachelor's - Psychology
California State University-San Marcos
Associate - psychology
Palomar College
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