Jaime Hart
Customer Service Specialist
Winona,TX
Summary
Dedicated Customer Care Manager with a proven track record in delivering exceptional service and fostering customer satisfaction. Expertise in problem-solving, effective communication, and building strong human relations. Recognized for a compassionate approach and keen attention to detail that enhances team performance and customer loyalty. Committed to leveraging skills in a dynamic environment to drive operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DOT Compliance Group L.L.C.
Irving, TX
10.2021 - Current
- Make outbound calls
- Answer inbound call
- Data entry
- General clerical
- Proofreading
- Customer service
- Create spreadsheets
- Adobe software
- Microsoft Word software
- Excel software
- Form processing
Assembly Line Worker
Trane - Ingersoll Rand
Tyler, TX
04.2019 - 08.2021
- Preformed assembly on air conditioning units using a variety of air pressures tools
- Lifting up to 50 lbs
- Standing, bending, and stooping up to 12 hours
- Installation of external drier or heat pumps on units
- Utilization of a nameplate verification system to prepare units for shipping
- Specialization in wiring of units and charge of units with the use of freon
Store Manager
Subway
Tyler, TX
10.2018 - 04.2019
- Oversee daily operations of the restaurant
- Cash handling
- Truck orders
- Inventory counts
- Made weekly schedules
- General clerical work & data entry
- Customer relations
- Operation of POS system
- Hire, Train, Supervision, & Evaluation of Employees
- Responsible for control of P&L
- Supervisor for up to 15 employees
- Food prep
- Expediting of food orders
- Maintain compliance in food safety
Managing Partner
KBP Foods - KFC
Tyler, TX
02.2015 - 09.2016
- Oversee daily operations of restaurant
- Hire, train, supervise, & evaluate employees
- Supervised staff of 15
- Assisted in food prep & expediting of food
- Adhere to all food safety procedures & maintain compliance
- Operation of drive thru
- Operation of POS system
- Counted inventory weekly & monthly
- Maintained labor % closet to budget within market area
- General clerical work
- Customer service
- Light housekeeping
- Maintain an accurate declining budget
Assistant Store Manager
Dollar General
Tyler, TX
04.2013 - 12.2014
- Work closely along side District Manager & GM
- Assist in daily operations of store in absence of GM
- Money handling
- Making deposits
- Customer service
- General clerical work
- Stocking & recovery of store
- Executing 7 day work flow
- Setting planograms & end caps
- Delegate tasks and oversee completion
- Create weekly schedules in adherence to payroll %
- Assist in hiring, training, supervision, & evaluation of employees
- Operation of POS system
- Check in trucks
- Supervise staff of 10
General Manager
Subway
Tyler, TX
08.2006 - 05.2009
- Maintain compliance of restaurant brand
- Ensure food safety standards were adhered to per Health Dept
- Oversee daily operations of restaurant
- Maintain p&l and monitor labor/payroll hourly
- Money handling/ making daily deposit
- Operation of POS system
- General office skills
- Create marketing calendar
- Weekly/Monthly inventory counts
- Food prep, packing, & expediting
- Operation of drive thru
- Customer service
- Light housekeeping
- Hire, train, supervise, & evaluate a staff of 10 employees
Education
Bachelor's - Business Administration
Ashford University
Clinton, IA, US09.2009
Associate - Business Management
Brown Mackie College
Dallas, TX, US10.2006
Skills
- Merchandising
- Serving
- Planograms
- Manufacturing
- Management
- Training
- Inventory Management
- Assembly
- Microsoft Word
- Shift Management
- Retail Sales
- Forklift
- Warehouse experience
- Restaurant management
- Payroll
- Profit & Loss
- Inventory
- Employee Supervision
- Pallet Jack
- Employee Training
- Time management
- Cash Handling
- Customer Service
- Interviewing
- Leadership
- Store Management Experience
- Cooking
- Food Safety
- Key Holder
- Scheduling
- POS
- Assistant Manager Experience
- Recruiting
- Computer skills
- Account updating
- Email management
- Inbound and outbound calling
- Customer service
- Spreadsheets
- Clerical support
- Account management
- Money handling
- Follow-up skills
- Microsoft Office Suite
- Script adherence
- Verbal and written communication
- Data entry
- Call center procedures
- Microsoft Excel
- Customer relations
- Professional telephone demeanor
- Customer education
- Hospitality and accommodation
- Punctuality and reliability
- Team development
- Document control
- Computer proficiency
- High-energy attitude
- Multi-task management
- Adaptive team player
- Reading comprehension
- Researching
Certification
Driver's License
Willing To Relocate
- Dallas, TX
- Longview, TX
Timeline
Customer Service Representative
DOT Compliance Group L.L.C.
10.2021 - Current
Assembly Line Worker
Trane - Ingersoll Rand
04.2019 - 08.2021
Store Manager
Subway
10.2018 - 04.2019
Managing Partner
KBP Foods - KFC
02.2015 - 09.2016
Assistant Store Manager
Dollar General
04.2013 - 12.2014
General Manager
Subway
08.2006 - 05.2009
Bachelor's - Business Administration
Ashford University
Associate - Business Management
Brown Mackie College
Similar Profiles
Cassandra FloresCassandra Flores
Administrator at DOT Compliance Group,LLCAdministrator at DOT Compliance Group,LLC
LATASHA MOORE-WARRENLATASHA MOORE-WARREN
Client Service Specialist at DOT Compliance GroupClient Service Specialist at DOT Compliance Group
Olayinka AlabiOlayinka Alabi
Outbound Sales Call Center Agent at Dot ComplianceOutbound Sales Call Center Agent at Dot Compliance