Jaime Hayes
Jackson,MO
Summary
Enthusiastic administrative assistant offering excellent communication, planning and prioritization skills that has been demonstrated over more than 20 years of experience. Outgoing and friendly while delivering excellent customer service and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Detail-oriented and adept at coordinating digital and physical records. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to take on challenging new role with the company.
Overview
26
26
years of professional experience
Work History
Office Manager
Premier General Contracting
Jackson, MO
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Jackson Dental
Jackson, MO
09.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Communicated with patients regarding payments on outstanding accounts.
- Completed billing and coding duties to handle submitted claims.
- Called patients to confirm scheduled appointments day in advance.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability in Eaglesoft and Patterson
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Kept organized documentation of prescription refill information for office of three dentists.
Chiropractic Assistant
Elevation Chiropractic, Llc - A Maximized Living Health Clinic
Cape Girardeau, MO
01.2019 - 09.2019
- Monitored patient flow, escorted patients to appropriate room and obtained initial patient information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Input patient data into computer system using Chiro Touch and Schedule Once and checked information for accuracy.
Janitorial Manager
New McKendree UMC
Jackson, MO
06.2006 - 09.2019
- Set church sanctuary for services and vacuumed carpets, cleaned bathrooms, washed windows, etc to keep church clean.
Administrative Assistant
Eastern Missouri Industries
Jackson, MO
05.2006 - 08.2009
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered central telephone system and directed calls accordingly.
- Executed record filing system to improve document organization and management
Administrative Assistant
East Missouri Action Agency
Cape Girardeau, MO
10.2001 - 06.2004
- Assisted applicants in filling out housing applications and verifying assets.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Administrative Assistant
Community Counseling Center
Jackson, MO
02.1999 - 03.2000
- Answered large volumes of phone calls, triaging patient inquiries and providing detailed customer service and scheduling appointments for multiple doctors.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
Receptionist
MEI., Inc.
Scott City, MO
04.1998 - 02.1999
- Answered central telephone system and directed calls accordingly.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
Education
High School Diploma -
Jackson Senior High School
Jackson, MO05.1997
Skills
- Confidentiality and Data Protection
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Meticulous Attention to Detail
- Professional and Courteous
- Highly Efficient and Productive
- High Volume Phone Inquiries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
Office Manager
Premier General Contracting
02.2022 - Current
Administrative Assistant
Jackson Dental
09.2019 - 02.2022
Chiropractic Assistant
Elevation Chiropractic, Llc - A Maximized Living Health Clinic
01.2019 - 09.2019
Janitorial Manager
New McKendree UMC
06.2006 - 09.2019
Administrative Assistant
Eastern Missouri Industries
05.2006 - 08.2009
Administrative Assistant
East Missouri Action Agency
10.2001 - 06.2004
Administrative Assistant
Community Counseling Center
02.1999 - 03.2000
Receptionist
MEI., Inc.
04.1998 - 02.1999
High School Diploma -
Jackson Senior High School
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