Jaime Henderson
Albuquerque
Summary
Dynamic retail professional with a proven track record at Walmart, excelling in team leadership and customer service. Adept at troubleshooting and data entry, I foster relationships that enhance customer loyalty. Committed to PPE compliance and operational efficiency, I consistently implement creative solutions to improve store performance and team productivity.
Experienced with team leadership, training, and development. Utilizes strategic planning to drive team success and achieve goals. Track record of improving team morale and performance through effective communication and conflict resolution.
Professional leader prepared for this role with track record in team management and strategic planning. Known for strong focus on collaboration and delivering results. Consistently reliable and adaptable, with expertise in conflict resolution and motivational techniques.
Overview
23
23
years of professional experience
Work History
Team Captain OFF Field
Dicks Sporting Goods
2024.09 - Current
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Inventory Management
- Truck Process/Organization
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Assistant Store Manager/Coach
Walmart
2020.04 - 2024.09
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
Grocery Sales Associate/Bulk Manager/Assistant Store Manager
Sprouts Farmers Market Inc.
2013.01 - 2020.04
- Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
- Answered customers' merchandise questions and located specific items to enable customer purchase.
- Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
- Reported damaged or missing merchandise to management to minimize losses and identify areas of concern.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bagger/Cashier/4th Manager/3rd Assistant Manager
Albertsons LLC
2006.06 - 2013.01
- Returned unwanted merchandise and retrieved specially requested products.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Communicated with cashiers and customers to learn about bagging needs.
- Worked together with cashiers to guarantee customer satisfaction.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Assisted with maintaining clean and organized store appearance.
Bagger/Cashier
Lowe's Pay & Save
2003.11 - 2006.05
- Maintained customer satisfaction by assisting with carrying out goods.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Retrieved grocery carts and baskets from lot and various site locations.
- Returned unwanted merchandise and retrieved specially requested products.
Education
BBA - Business Management
CNM
Albuquerque, NM2018-04
Associate of Applied Science - Drafting & Design
ITT Technical Institute
Albuquerque, NM2010-09
High School Diploma -
Gallup High School
Gallup, NM2006-05
Skills
- PPE compliance
- PPE use
- Troubleshooting
- Data entry
- Microsoft office
- Computer skills
- Time management
- Relationship building
- Customer service
Timeline
Team Captain OFF Field
Dicks Sporting Goods
2024.09 - Current
Assistant Store Manager/Coach
Walmart
2020.04 - 2024.09
Grocery Sales Associate/Bulk Manager/Assistant Store Manager
Sprouts Farmers Market Inc.
2013.01 - 2020.04
Bagger/Cashier/4th Manager/3rd Assistant Manager
Albertsons LLC
2006.06 - 2013.01
Bagger/Cashier
Lowe's Pay & Save
2003.11 - 2006.05
Associate of Applied Science - Drafting & Design
ITT Technical Institute
High School Diploma -
Gallup High School
BBA - Business Management
CNM