Jaime Hernandez
Las Vegas,NV
Summary
Seasoned Small Business Owner with 8 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Pure Maintenance
Las Vegas, NV
03.2021 - Current
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Maintained relationships with existing clients by providing superior customer service.
- Kept up-to-date on regulatory changes affecting business operations.
- Provided direction and guidance to employees.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Structured HR consulting services to support clients during organizational developments and changes.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Operations Manager
Pure Maintenance of Las Vegas
Las Vegas, NV
02.2020 - 03.2021
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Contributed to proposal and contract development, negotiations and meetings.
- Enforced federal, state, local and company rules for safety and operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved challenges associated with company websites, vendors, and telecoms.
- Engaged with existing and potential clients to gain insight into needs.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Service Manager
Crs Services
Las Vegas, NV
04.2016 - 03.2020
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with customers to offer solutions to service needs.
- Created standard operating procedures for all service functions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Hired and trained service department staff to drive performance.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Education
Micro Certification - CBMI
Pure Maintenance University
Layton, UT04-2021
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2012
Skills
- Administrative Oversight
- Business Management
- Labor Relations
- Marketing Tactics
- Regulatory Compliance
- Business Development
Certification
- CBMI Certified
- CBMR Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Limited
Timeline
Owner
Pure Maintenance
03.2021 - Current
Operations Manager
Pure Maintenance of Las Vegas
02.2020 - 03.2021
Service Manager
Crs Services
04.2016 - 03.2020
Micro Certification - CBMI
Pure Maintenance University
High School Diploma -
Las Vegas High School
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