Jaime Hernandez
Watsonville
Summary
Dynamic logistics professional with a proven track record in optimizing operations and driving team performance. Leveraging extensive expertise in logistics management, I have successfully implemented process improvements that enhance efficiency while fostering a culture of safety and accountability. My diverse experience encompasses distribution and warehouse operations, with a strong focus on productivity and inventory control. Adept at collaborating with multiple stakeholders to achieve business objectives, I prioritize logistics efficiency, cost containment, and contract integrity. Known for delivering exceptional customer service while maintaining focus in fast-paced environments, I am eager to embrace new challenges and further develop my skills in a leadership role.
Overview
16
16
years of professional experience
Work History
Logistic Supervisor
Apple
10.2021 - Current
- Supervise SRM staff in logistics operations, including the receiving, sorting, and distribution of parcels and letter mail to ensure efficient workflow.
- Currently co-manage a team of 24 route drivers serving Santa Clara Valley area.
- Implemented and supported company quality and safety improvement efforts.
- Maintain professional communication with customers, vendors and co-workers.
- Utilize company package tracking system for completion of related work tasks, establish metrics for success and enforce expectations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Manage physical mailroom organization to support daily package processing workflows.
- Coordinated with drivers to organize timely pickup and delivery.
- Supervise physical warehouse organization to support daily inventory processing workflows.
- Maintained safe work environment and confirmed current compliance with EH&S, OSHA and other governmental regulations.
- Create and maintain SOP documentation to reflect new processes or updated procedures for effectiveness and efficiency within the department.
- Managed relationships with third-party vendors to optimize service delivery and cost-effectiveness.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
Service Center Manager/Lead Operations Supervisor/
UPS Freight
01.2017 - 10.2020
- Managed daily operations at the Salinas Terminal, overseeing line haul, city, and dock requirements to meet safety, production, load averages, and service quality goals.
- Directed service center activities, including warehouse management, customer service, on-time delivery, and fleet maintenance.
- Evaluated operational processes and implemented solutions to enhance staffing efficiency, inventory management, safety compliance, and profitability.
- Ensured all deliveries and pickups were completed and documented in accordance with UPS Freight guidelines, customer expectations, and regulatory requirements.
- Trained new staff members on company policies and center expectations.
- Monitored service center performance against productivity metrics, service standards, and operational cost targets, implementing corrective actions for underperformance.
- Fostered a time-efficient and positive work atmosphere by collaborating with supervisors to meet freight deadlines.
- Engaged directly with customers to address inquiries and resolve issues, enhancing customer satisfaction.
- Served on the Safety Committee, identifying causes of incidents and accidents and developing prevention strategies through thorough investigations and data analysis from Liberty Mutual Group.
- Led safety meetings and training sessions to educate employees on safe practices, including defensive driving, hazardous materials handling, and dock safety.
- Optimized dock operations by redesigning layouts based on freight volume, improving efficiency in loading and unloading processes.
- Recognized employee performance through accolades and implemented corrective actions to drive productivity improvements.
- Analyzed root causes of operational failures and created corrective action plans to ensure sustained success.
Operations Manager
FedEx Ground
05.2008 - 06.2016
- Facilitated safety meetings and training sessions to educate employees on best practices, covering topics such as defensive driving, hazardous materials handling, and dock safety.
- Cross-trained package handlers to understand all functions related to inbound and outbound operations.
- Strong critical thinking skills with ability to analyze and identify strengths and weaknesses in sort operations resulting in implementation of policies and procedures that improve company success.
- Recruited, hired and trained new employees for both sort operations, Inbound and Outbound.
- Identified inefficiencies and made recommendations for process improvements for both sort operations.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Skills
- Logistics Management
- Budgeting and Forecasting
- Cost Reduction and Containment
- Problem Resolution
- Route Management
- Fleet Maintenance
- Process Improvements
- Safety Policies and Procedures
- Personnel Supervision
- Workplace Safety
- Leadership/Team Building
- Profit & Loss Management
Timeline
Logistic Supervisor
Apple
10.2021 - Current
Service Center Manager/Lead Operations Supervisor/
UPS Freight
01.2017 - 10.2020
Operations Manager
FedEx Ground
05.2008 - 06.2016