Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Jaime Hernandez

Converse,TX

Summary

Seasoned Store Director with history of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction and driving overall operational improvements. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Store Director

carquest .Adavnce
San Antonio, TX
01.2024 - Current
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Store Director

Brookshire Grocery
Canyon Lake, TX
01.2022 - 02.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established performance standards for each department and monitored progress towards achieving them.
  • Tracked store inventories and ordered new materials to prevent shortages.

Store Director

NAPA Auto Parts - Genuine Parts
San Antonio, TX
03.2016 - 01.2022
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Fostered healthy team environments to promote collaboration and boost productivity.

Store Manager.District Manager

Oreilly Auto Pats
San Antonio, TX
01.2001 - 01.2016
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Grocery Manager

HEB Grocery Store
San Antonio, TX
01.1998 - 01.2001
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented new methods for reducing shrinkage and increasing profitability.
  • Monitored inventory levels and stock shelves with new merchandise.
  • Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.

Grocery Manager

Albertsons
Lubbock, TX
01.1984 - 01.1998
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.

Education

Associate of Applied Science - Business Administration And Management

Texas Tech University
Lubbock, TX
05-1987

Associate of Applied Science - Business Administration

South Plains College
Levelland, TX
05-1984

High School Diploma -

Big Ben High School
Washington, UT
05-1981

Skills

  • Accounting and finance reporting
  • Finance and accounting
  • Vendor relationship development
  • Business development
  • Retail management
  • Strategic planning
  • Store operations
  • Merchandise planning
  • Delegation
  • Store operations oversight
  • Financial operations management
  • Team building
  • Process improvements

Certification

  • ASE PARTS, PBE LEVEL 1&2, NASM CPT, NPC IFBB NATIONAL QAULIFER

Languages

Spanish
Professional

Accomplishments

  • US ARMY VETERAN HONORABLE DISCHARGE

References

References available upon request.

Timeline

Store Director

carquest .Adavnce
01.2024 - Current

Assistant Store Director

Brookshire Grocery
01.2022 - 02.2024

Store Director

NAPA Auto Parts - Genuine Parts
03.2016 - 01.2022

Store Manager.District Manager

Oreilly Auto Pats
01.2001 - 01.2016

Grocery Manager

HEB Grocery Store
01.1998 - 01.2001

Grocery Manager

Albertsons
01.1984 - 01.1998

Associate of Applied Science - Business Administration And Management

Texas Tech University

Associate of Applied Science - Business Administration

South Plains College

High School Diploma -

Big Ben High School
Jaime Hernandez