Jaime Hines
Brookhaven,PA
Summary
Experienced Medical Assistant with over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
16
16
years of professional experience
Work History
Medical Assistant/Medical Billing Coordinator
Crozer- Keystone Health Network
06.2008 - Current
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Managed the efficient flow of medical supplies by monitoring inventory levels, placing orders when necessary, and organizing storage areas systematically.
- Collaborated with healthcare providers to develop care plans tailored to individual patient needs, ensuring optimal outcomes and satisfaction.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Diploma - Medical Assistant
CHI Institute
Broomall, PAHigh School Diploma -
Archbishop Prendergast High School
Drexel Hill, PA06.1999
Skills
- Attention to Detail
- Customer Service
- Time Management
- Critical Thinking
- Organizational Skills
- Phlebotomy
- Medical Terminology
- Medical Billing
- OB/GYN Procedures
- Electronic Medical Records
Timeline
Medical Assistant/Medical Billing Coordinator
Crozer- Keystone Health Network
06.2008 - Current
Diploma - Medical Assistant
CHI Institute
High School Diploma -
Archbishop Prendergast High School
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