Jaime Hofert
Lapeer,MI
Summary
Strategic, results-driven professional with proven success in education, account management, and program leadership. Skilled in driving customer success through CRM/SaaS tools and data-driven strategies. Experienced in leading projects, cross-functional teams, and stakeholder engagement to boost retention and satisfaction
Overview
15
15
years of professional experience
Work History
Account Manager / Customer Success Director
Project Lead The Way (PLTW)
01.2021 - Current
- Manage a portfolio of 900+ K–12 clients, driving SaaS platform adoption and ensuring a 94% customer renewal rate.
- Leverage Salesforce to manage pipeline activity, monitor engagement, and support over $2 million in equipment sales in current fiscal year.
- Lead customer-facing initiatives to strengthen partnerships, upsell services, and expand program growth.
STEM Director/K-12 Instructional Strategist
Lapeer Community Schools
Lapeer, USA
01.2018 - 01.2021
- Directed PK–12 STEM implementations including design, procurement operations, and program assessment.
- Led 15+ department heads, conducted teacher evaluations, led professional development, and provided instructional leadership.
PLTW Gateway & Launch Educator
Lapeer Community Schools
Lapeer, USA
01.2010 - 01.2018
- Delivered project-based STEM instruction to grades 6–8, integrating robotics, engineering, and computer science.
- Promoted to a central office leadership role for demonstrated impact and instructional excellence.
Education
Master of Arts - Teaching And Learning K–12 Technology Integration
Nova Southeastern University
Fort Lauderdale, FL02-2004
Bachelor of Science - Education
Oakland University
Rochester, MI12-2001
Skills
- CRM systems (Salesforce, HubSpot, Highspot)
- Software as a Service (SaaS) deployment
- Account servicing
- Retention strategies
- Team leadership
- Analytics-driven approach
- Development workshop facilitation
- Microsoft Office/Teams
- Google Workspace
Timeline
Account Manager / Customer Success Director
Project Lead The Way (PLTW)
01.2021 - Current
STEM Director/K-12 Instructional Strategist
Lapeer Community Schools
01.2018 - 01.2021
PLTW Gateway & Launch Educator
Lapeer Community Schools
01.2010 - 01.2018
Master of Arts - Teaching And Learning K–12 Technology Integration
Nova Southeastern University
Bachelor of Science - Education
Oakland University
Similar Profiles
Lori FieldsLori Fields
Instructional Developer at Project Lead The Way (PLTW)Instructional Developer at Project Lead The Way (PLTW)
Nicole DowNicole Dow
PLTW Certified Teacher at PLTWPLTW Certified Teacher at PLTW
Akshay MishraAkshay Mishra
Senior Business Analyst at HCL Tech,Project :- ANZ (Journey Expert/Lead BA)Senior Business Analyst at HCL Tech,Project :- ANZ (Journey Expert/Lead BA)
CHAD KINJORSKICHAD KINJORSKI
Field Claim Representative at Pioneer State Mutual Insurance CompanyField Claim Representative at Pioneer State Mutual Insurance Company
Mason CharterMason Charter
Babysitter at Traci ByersBabysitter at Traci Byers